Kerja Sepenuh Masa Customer Care Representative, Gaji tinggi MYR 2,800 di 20dB Therapy Tree Sarawak - Maukerja

About the Role

 We are looking for a friendly, organized, and customer-focused Customer Care Executive / Customer Care Assistant to join our team. In this role, you will be the first point of contact for our clients, ensuring they receive a warm welcome and excellent service throughout their journey with us. You will play a key role in supporting therapists, managing appointments, handling administrative duties, and ensuring the smooth operation of the outlet. This role is ideal for someone who enjoys interacting with people, is detail-oriented, and is passionate about delivering excellent customer service in a healthcare and retail environment.

What You’ll Be Doing

• Provide administrative support to all therapists and the therapy unit.

• Attend to walk-in, call-in, and online enquiries in a professional and courteous manner.

• Manage appointment scheduling efficiently to minimise clients' waiting time and maximise therapists' productivity.

• Register new clients and brief them on service procedures when necessary.

• Remind clients of follow-up appointments and reschedule when necessary.

• Address clients' concerns and queries promptly, offering appropriate guidance or escalation when needed.

• Collect client feedback and direct client complaints to the appropriate channel.

• Maintain accurate client records, update databases, and ensure proper handling of financial data.

• Manage billing, invoicing, and payment collection in a timely manner.

• Maintain a clean, tidy and hygienic reception and workspace environment at all times.

• Ensure the smooth operation of the outlet.

• Be professionally attired at work.

• Assist in sales and promotional activities, client follow-up programs, client retention/ loyalty programs etc as and when required.

• Support marketing and outreach efforts, including but not limited to content creation and event coordination.

• To perform any tasks as assigned by the immediate superior.

What We’re Looking For

• Min: Diploma. Degree holders are welcome to apply.

• At least one (1) year of experience in a customer service position in a retail outlet/ healthcare/ services industry is preferred.

• Good command of English, Bahasa Malaysia

• Proficiency in Microsoft Office and design applications.

• Able to work with diverse groups of clients.

Who You Are

• Friendly, professional, and customer-oriented.

• Organised with good attention to detail.

• A proactive and responsible team player.

• Able to communicate effectively with people from diverse backgrounds.

• Committed to providing excellent customer service.

• Comfortable working in a dynamic and client-facing environment.

Why Join Us?

• A friendly and supportive work environment.

• Opportunities to grow your customer service and administrative skills.

• Exposure to the healthcare and retail industry.

• Continuous learning and professional development opportunities.

• The opportunity to make a meaningful impact on our clients' experience.

Compensation Philosophy

Our compensation philosophy is built around delivering exceptional customer service while supporting efficient outlet operations. We aim to offer competitive compensation that reflects each individual's skills, experience, and contribution, complemented by performance incentives that recognise service excellence, teamwork, operational efficiency, and customer satisfaction. At the same time, we place strong emphasis on professionalism, integrity, and maintaining a positive experience for every client.