Full Time Resident Engineer Jobs, Salary up to MYR 4,000 in CROSSROAD SOLUTIONS SDN BHD Selangor - Maukerja

Position Summary

We are seeking an experienced Resident Engineer to be based on-site to provide day-to-day operational support, maintenance, and troubleshooting for a mixed enterprise infrastructure environment comprising network, server, storage, security, and middleware platforms. The Resident Engineer will act as the primary technical point of contact on-site, suppporting (H3C, Oracle, NetApp, Dell EMC, Stormshield, Brocade, Red Hat, Veritas, MySQL/Oracle) for incident resolution, preventive maintenance, and system health monitoring.

Key Responsibilities

Provide first-line and second-line technical support for all data center hardware and software assets listed in the supported inventory (see Technical Scope below).

Perform daily health checks, monitoring, and preventive maintenance on servers, storage, network, and security appliances.

Log, triage, and manage incidents/service requests through to resolution, escalating to OEM/vendor support (H3C, Oracle, NetApp, Dell EMC, Brocade, Stormshield, Red Hat, Veritas) where required.

Coordinate hardware break-fix activities, including parts replacement, firmware/patch upgrades, and vendor dispatch coordination.

Support backup and disaster recovery operations, including tape library and backup storage management.

Maintain configuration, asset, and change records for all supported systems.

Assist with capacity planning, patch management, and periodic DR/failover testing.

Prepare and submit regular status, incident, and maintenance reports to the client and management.

Ensure compliance with SLA commitments and change management/ITIL processes.