Kerja Sepenuh Masa, Retail Operations Continuous Improvement Manager di MR DIY Selangor - Maukerja

Job Summary

Evolving our organization's highest\u2011value opportunities into measurable wins-lead improvement events, pilot changes to the Distribution Centers (DC), Retail Space and enable adoption at scale with simple, resilient ways of working across all key Business Processes.

Responsibilities

• Run structured problem surfacing with input from the operational areas (Distribution Channels, Retail Operations) and maintain a visible, prioritized improvement pipeline.
• Translate Improvements into deployment plans with stage-gate governance (scope, milestones, change management, communications).
• Lead Improvement workshops and events (Kaizen / VSM / PDCA) for Distribution Channels and Retail Teams.
• Design and execute pilots with clear success metrics, quantify baselines & benefits and create a library of Best Practices.
• Own the Improvement Pipeline (Focused Improvement + Automation candidates) and partner with IT/Automation as opportunities mature. Define and track Automation Coverage per process.
• Produce bite\u2011size micro\u2011learning and training rollout kits to accelerate new ways-of-working adoption and sustain results.
• Facilitate cross\u2011functional RCA; coach teams on 5\u2011Why, Fishbone, 8D.

Requirements

• Bachelor's degree in Business Administration, Operations Management, or a related field.
• Overall 8-10 years of working experience. Retail / Store / Distribution Centre / Logistics exposure is valued.
• Certified Lean Six Sigma Green/Black Belt or equivalent experience in process improvement methodologies.
• Business Process automation familiarity (e.g., cloud flows / low\u2011code exposure).
• Change management & communications, training design & delivery.
• Content creation for micro\u2011learning and training rollout kits.
• Problem solving & analytics (experimentation, baseline/benefit quantification).
• Kaizen facilitation, VSM, A3, RCA.
• Project development and benefits tracking.
• Stakeholder collaboration.
• Basic dashboarding (e.g., Lark, spreadsheets)