**Job Summary**
We are seeking enthusiastic individuals to join our dynamic customer service team on a part-time basis. This role offers flexible working hours with comprehensive training provided, making it ideal for those seeking work-life balance whilst delivering exceptional service in the events and temporary staffing sector.
**Job Description**
• Handle customer enquiries via telephone, email, and other communication channels with professionalism and courtesy
• Process reservations, ticketing, and booking requests efficiently whilst ensuring accuracy of information
• Address passenger concerns and resolve service-related issues promptly to ensure customer satisfaction
• Maintain detailed records of customer interactions and transactions in accordance with company procedures
**Job Requirements**
• Possess minimum GCE 'O' Level, ITE certification, or equivalent qualification
• Strong communication skills in English; proficiency in additional languages is advantageous
• Customer-oriented mindset with ability to remain calm under pressure
• Comfortable working flexible hours including evenings, weekends, and public holidays as required
• Prior customer service experience is beneficial but not essential as comprehensive training will be provided
**Benefits & Perks**
• Flexible working hours to accommodate personal commitments and lifestyle needs
• Comprehensive training programme to equip you with necessary skills and knowledge
• Opportunity to gain valuable experience in the events and customer service industry