jobs in ION GLOBAL LOGISTICS (M) SDN BHD

Kerja Sepenuh Masa Logistics Customer Service, Gaji tinggi MYR 3,000 di ION GLOBAL LOGISTICS (M) SDN BHD Johor - Maukerja

Logistics Customer Service

ION GLOBAL LOGISTICS (M) SDN BHD

MYR2,000 - MYR3,000 Sebulan

Sepenuh Masa

Johor Bahru, Johor

Kongsi
Simpan

Lokasi Kerja

  • Johor Bahru Johor Malaysia

Penerangan Kerja

Tanggungjawab

This role supports daily logistics operations while handling customer service coordination. You will be the bridge between customers, internal operations, and delivery partners — ensuring shipments move smoothly and customers are kept informed.

Key Responsibilities

  • Handle customer inquiries via phone, email, and chat in a timely and professional manner
  • Provide accurate information on services, shipment status, and documentation
  • Manage customer shipments end-to-end, including booking, tracking, documentation, and delivery coordination
  • Liaise with internal teams (operations, sales, finance) and external parties to ensure smooth execution
  • Monitor shipment progress and proactively update customers on status, issues, and resolutions
  • Handle customer escalations, providing effective and timely resolution
  • Assist with customs documentation, returns, and compliance requirements
  • Maintain accurate records in system and proper filing of job documents
  • Analyze customer feedback and suggest improvements to service processes
  • Support team operations

Pay: RM2,000.00 - RM3,000.00 per month

Work Location: In person

Peringatan Penting

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