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Kerja Sepenuh Masa, Field Delivery Operation Representative di HP - Maukerja

Field Delivery Operation Representative

HP

Undisclosed

Sepenuh Masa

Singapore

Kongsi
Simpan

Lokasi Kerja

  • Singapore

Penerangan Kerja

Tanggungjawab

Job Summary

  • This role manage end-to-end CS supplier operations, ensure service delivery excellence, and drive continuous improvement across HP's outsourced partner ecosystem.

Responsibilities

  • Manage end-to-end supplier operations and service delivery performance across multiple outsourced partners.
  • Ensure supplier compliance with SOW, contractual obligations, and HP operational standards.
  • Drive continuous improvement initiatives on supplier productivity, cost efficiency, and customer satisfaction.
  • Monitor KPIs/SLA performance and proactively identify risks, gaps, and corrective actions.
  • Collaborate with regional/WW teams on supplier strategy, governance, and execution alignment.
  • Lead operational cadence (QBR, MBR) with suppliers and internal stakeholders.
  • Lead business process management by standardizing operational workflows, governance routines, and cross-functionalexecution models.
  • Drive process optimization through KPI-based performance reviews, issue resolution tracking, and continuous improvement initiatives.
  • Support business enablement through service readiness, partner capability development, and scalability planning.
  • Conduct root cause analysis for service performance issues and implement structured action plans.
  • Provide visibility and reporting to leadership on supplier performance, risks, and opportunities.
  • Manage financial aspects including forecast, cost control, and productivity improvement initiatives.

Education & Experience Recommended

  • Four-year or Graduate Degree in Computer Science, Information Systems, Engineering, or any other related discipline or commensurate

work experience or demonstrated competence.

  • Typically has 3-5 years of work experience, preferably in service, support, microcomputer industry, or a related field or an advanced degree

with little or no work experience.

HP is a Human Capital Partner – we commit to human capital development and adopting progressive workplace practices in Singapore.

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