Kerja Sepenuh Masa, Duty Supervisor, Passenger Services di Malaysia Airlines Federal Territory - Maukerja

Duty Manager Passenger Services

AeroDarat Services

Passenger Services

Supervise Customer Services Officer and operations to promote and achieve safe, timely and efficient customer services activities to our customer airlines. This is to be carried out in accordance with AeroDarat, regulatory department and customer airlines policies, standard operating procedures (SOP) and service level agreement (SLA). At all times, this position will be required to work in a safe, secure, professional, cost effective manner.

1) Deliver a high quality customer service by providing efficient, quick and friendly service.
2) Proficient knowledge and understanding of all AeroDarat and customer airlines standard operating procedures (SOP’s).
3) Supervise and engage Customer Service Officer to ensure good discipline and performance during operations
4) Attend to customers' complaints quickly and respond to customers' issues on time.
5) Validate requirement for additional manhours for operations and related cost

Diploma in any related field with at least 1 year Experience experience in Ground Handling or

SPM with at least 3 years relevant experience in Ground Handling.

Experience in Ground Handling Operations Good Communication skills

1. Ability to remember and adhere to customer airlines policy and regulatory requirement's. 2. Control staff discipline.