Kerja Sepenuh Masa, Assistant Front Office Manager di DoubleTree By Hilton Damai Laut Resort Perak - Maukerja

What will I be doing? Position Summary

As the Assistant Front Office Manager, you will be responsible for performing the following tasks to the highest standards:

- Maintain a high customer service focus by approaching your job with the customers always in mind.

- Have a positive impact, taking personal responsibility and initiative to resolve issues, always clearly communicating with both customers and colleagues.

- Be motivated and committed, approaching all tasks with enthusiasm and seizing opportunities to learn new skills or knowledge in order to improve your personal performance.

- Flexible, respond quickly and positively to changing requirements including the performance of any tasks requested of you.

- Maintain high team focus by showing cooperation and support to colleagues in the pursuit of team goals.

- Contribute ideas and suggestions to enhance operational / environmental procedures in the hotel.

- Actively promote the services and facilities of Hilton hotels to guests and suppliers of the hotel.

- Actively seeking verbal feedback from customers and team members at every opportunity.
- Agree on and implement actions to make improvements to customer service.

- Positively deal with and learn from customer complaints and comments with follow-up and feedback to the Front Office Manager.

- Make sure all customer requests and queries are responded to promptly and effectively while assisting on the floor during peak periods each day.

- Be available to assist on duty in the hotels during any busy days or special events.

- Maintain a presence in the lobby, setting the example to team members for guest service.

- Be proactive towards guests, assisting them with any reasonable requests, and training all team members to see these things before guests ask.

- Knowledgeable of Hilton departmental standards.

- Able to explain the standards to the team and train each team member individually with specific job skills checklists that relate to their responsibilities.

- Assess team members’ performance against standards.

Job Types: Full-time, Permanent

Benefits:

• Free parking
• Health insurance
• Maternity leave
• Meal provided
• Opportunities for promotion
• Professional development

Ability to commute/relocate:

• Lumut: Reliably commute or planning to relocate before starting work (Required)

Work Location: In person