- Kuala Lumpur Federal Territory Malaysia
Kerja Intern (IT System Management) di DKSH Holding Ltd Federal Territory - Maukerja
Intern (IT System Management)
DKSH Holding Ltd
Kongsi
Simpan
Lokasi Kerja
Penerangan Kerja
Tanggungjawab
Location:
Kuala Lumpur, MY, MY
#job-location.job-location-inline { display: inline; }
Global Business Unit: OTH
Job Function: Information Technology
Requisition Number: 242621
Description:
About the Role
The IT Service Management Design and Transition Intern supports DKSH Digital & IT in enhancing IT Service Management (ITSM) processes, tooling, and asset management activities that power seamless service delivery across the global organization. This role offers meaningful exposure to workflow automation, process improvement, and digital service operations that directly shape how thousands of DKSH employees and customers experience IT services worldwide.
What You Will Deliver
Drive enhancements to the IT ticketing tool by supporting workflow improvements, configuration updates, requirement gathering, testing, and documentation to strengthen service quality and efficiency.
Contribute to the review and improvement of ITSM processes to ensure they are structured, efficient, measurable, and aligned with operational needs.
Support IT Asset Management (ITAM) activities including data validation, asset lifecycle tracking, and process documentation to maintain accurate and reliable asset records.
Engage internal stakeholders to gather business and technical requirements for tool enhancements, process changes, reporting needs, and integration opportunities.
Coordinate enhancement requests end-to-end, from initiation to closure, ensuring clear tracking of requirements, actions, timelines, and stakeholder expectations across cross-functional teams.
Support Application Programming Interface (API)-related coordination for tool integrations, automation, and data exchange between ITSM tools and connected systems.
Produce clear and effective documentation including user guides, process flows, test scripts, and training materials to drive successful adoption of improved tool features.
Develop reports, dashboards, and analyses that enhance service management visibility, support decision-making, and track continuous improvement progress.
Administrative duties and coordination tasks as required.
What You Bring
Currently pursuing a degree in Information Technology, Computer Science, Information Systems, Business IT, or a related field.
Basic knowledge of Application Programming Interfaces (APIs), system integration concepts, data exchange, automation, or workflow configuration is an advantage.
Interest in IT Service Management, ticketing tools, IT Asset Management, process improvement, and service delivery operations.
Familiarity with IT Service Management frameworks such as the Information Technology Infrastructure Library (ITIL) is an added advantage.
Strong analytical and problem-solving skills, with the ability to identify gaps and propose practical improvements.
Process-driven, structured, and organized, with the ability to effectively track tasks, action items, dependencies, and follow-ups.
Strong communication and stakeholder coordination skills, with the confidence to engage across diverse teams.
Proficient in Microsoft Office tools; experience with ticketing, reporting, workflow, or documentation tools is an added advantage.
Proactive, eager to learn, and able to thrive in a fast-paced and dynamic IT environment.
Why Join DKSH
At DKSH, we help companies grow in Asia and enable people to perform at their best. You will be part of an organization that values accountability, collaboration, and long-term partnerships. We offer a dynamic environment where your contributions are visible and where you can build a meaningful career in IT Service Management.
Requisition Number: 242621
Job Function: Information Technology
Kuala Lumpur, MY, MY
#job-location.job-location-inline { display: inline; }
Global Business Unit: OTH
Job Function: Information Technology
Requisition Number: 242621
Description:
About the Role
The IT Service Management Design and Transition Intern supports DKSH Digital & IT in enhancing IT Service Management (ITSM) processes, tooling, and asset management activities that power seamless service delivery across the global organization. This role offers meaningful exposure to workflow automation, process improvement, and digital service operations that directly shape how thousands of DKSH employees and customers experience IT services worldwide.
What You Will Deliver
Drive enhancements to the IT ticketing tool by supporting workflow improvements, configuration updates, requirement gathering, testing, and documentation to strengthen service quality and efficiency.
Contribute to the review and improvement of ITSM processes to ensure they are structured, efficient, measurable, and aligned with operational needs.
Support IT Asset Management (ITAM) activities including data validation, asset lifecycle tracking, and process documentation to maintain accurate and reliable asset records.
Engage internal stakeholders to gather business and technical requirements for tool enhancements, process changes, reporting needs, and integration opportunities.
Coordinate enhancement requests end-to-end, from initiation to closure, ensuring clear tracking of requirements, actions, timelines, and stakeholder expectations across cross-functional teams.
Support Application Programming Interface (API)-related coordination for tool integrations, automation, and data exchange between ITSM tools and connected systems.
Produce clear and effective documentation including user guides, process flows, test scripts, and training materials to drive successful adoption of improved tool features.
Develop reports, dashboards, and analyses that enhance service management visibility, support decision-making, and track continuous improvement progress.
Administrative duties and coordination tasks as required.
What You Bring
Currently pursuing a degree in Information Technology, Computer Science, Information Systems, Business IT, or a related field.
Basic knowledge of Application Programming Interfaces (APIs), system integration concepts, data exchange, automation, or workflow configuration is an advantage.
Interest in IT Service Management, ticketing tools, IT Asset Management, process improvement, and service delivery operations.
Familiarity with IT Service Management frameworks such as the Information Technology Infrastructure Library (ITIL) is an added advantage.
Strong analytical and problem-solving skills, with the ability to identify gaps and propose practical improvements.
Process-driven, structured, and organized, with the ability to effectively track tasks, action items, dependencies, and follow-ups.
Strong communication and stakeholder coordination skills, with the confidence to engage across diverse teams.
Proficient in Microsoft Office tools; experience with ticketing, reporting, workflow, or documentation tools is an added advantage.
Proactive, eager to learn, and able to thrive in a fast-paced and dynamic IT environment.
Why Join DKSH
At DKSH, we help companies grow in Asia and enable people to perform at their best. You will be part of an organization that values accountability, collaboration, and long-term partnerships. We offer a dynamic environment where your contributions are visible and where you can build a meaningful career in IT Service Management.
Requisition Number: 242621
Job Function: Information Technology
Peringatan Penting
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