Kerja Sepenuh Masa, Client Relations Executive di NEWPAGES Network Johor - Maukerja

Junior Executive

Responsibilities

• Guide clients through the website’s functions and ensure smooth usage.
• Assist clients in understanding how to implement and use website features.
• Provide clear instructions and technical guidance through calls, emails, or manuals.
• Manage proactive communication with clients throughout the issue resolution process.
• Share root cause findings and action plans via email.
• Ensure a positive client experience by delivering prompt and helpful service.
• Monitor, manage, and resolve client complaints professionally.
• Coordinate with internal departments (R&D, Project Management, Sales) to address issues.
• Escalate complex problems and collaborate to ensure accurate resolutions.
• Collect, analyze, and document client feedback.
• Identify recurring problems and contribute insights for service or system improvements.
  
  

Requirements

• Minimum Diploma in any discipline.
• Experience in handling client communications and coordination is an added advantage.
• Able to communicate clearly and coordinate effectively with team members and stakeholders to ensure smooth workflow.
• Demonstrates patience and strong attention to detail to ensure accuracy and high-quality work in all tasks.
  
  

Benefits

• Performance Bonus + Company Trip
• Comprehensive trainings provided
• Supportive working environment
• Career growth opportunities
  
  

Qualification

Diploma/Advanced/Higher/Graduate Diploma

Job Details

Job Specialization

Customer Service

Job Location:

Johor

Employment Type

Full-Time

Age Range Of Candidate

Years of Experience:

1

Monthly Salary

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