Full Time Inside Sales Executive Jobs, in Soprano Design - Maukerja

As an Inside Sales Executive, you'll be joining our Managed Services team and playing a key role in delivering reliable, secure, and high-quality messaging experiences for our enterprise clients. We power impactful communication campaigns behind leading brands, ensuring every message is delivered seamlessly, and every client is supported with professionalism and care.

In this role, you will own campaigns end to end, from setup and scheduling through to monitoring performance, giving you hands on exposure to real world digital communications and operations from day one.

This is an excellent opportunity for recent graduates looking to start their careers in customer support, sales operations, or digital communications. You will collaborate closely with both internal teams and clients, building valuable skills in problem solving, communication, and campaign management, while gaining insight into a fast growing, tech driven industry.

WHAT YOU’LL DO

This includes but is not limited to:

• Configure, schedule, and send SMS campaigns according to client requirements and timelines.
• Collaborate with account managers and internal teams to ensure campaign accuracy and compliance with regulations (e.g., TCPA, GDPR).
• Implement a campaign using Soprano group existing tools to deliver to customer requirements.
• Monitor campaign performance metrics, generate reports, and provide actionable insights.
• Maintain campaign documentation, templates, and best practices for efficiency and consistency.
• Ensure all messaging aligns with brand guidelines and client objectives.
• Regular reporting of customer issues, metrics and KPIs.
• Conduct initial investigation into customer complaints including tracing of scripts and logs and escalate further investigation to relevant teams.
• Provide administrative support to the commercial team, including managing customer records, updating CRM systems with accurate client and sales information, and ensuring data integrity to support pipeline tracking and reporting.
• Perform other tasks or activities as directed.

WHAT WE’RE LOOKNG FOR

Education and Experience

• Bachelor or Diploma in Business or of similar field.
• Open to graduates with internship/entry-level customer service and administrative experience.
• Experience working in a professional corporate setting with exposure to business processes, stakeholder engagement, and professional workplace standards.

Skills & Attributes

• Strong attention to detail with the ability to follow processes accurately.
• Proficient in MS Office 365 in particular Microsoft Word and Excel for document preparation, data entry, and reporting.
• Excellent written and verbal communication skills.
• Familiarity with SAAS/SMS and/or cloud platforms and analytical tools a plus.
• Analytical mindset with the ability to interpret data and optimize campaigns.
• Able to work in the office 5 days a week.

Applicants must have unrestricted working rights, as sponsorship cannot be provided for this position.

WHO ARE WE AND WHY YOU SHOULD CHOOSE US:

At Soprano Design, we're powering the conversations that matter. From real-time banking alerts and emergency notifications to personalised customer experiences, our technology helps organisations connect with millions of people every day. As a global leader in CPaaS, we partner with some of the world's largest enterprises and government organisations to deliver secure, trusted, and mission-critical communications. Backed by 30+ years of innovation, we're a place where ambitious people can do meaningful work, grow their careers, and help shape the future of communication.

Here’s what makes working with us truly one of a kind:

• Industry Leadership: As a global leader in the CPaaS space, we help organisations connect and engage through world-class communication solutions. Driven by a customer-first culture, we build lasting partnerships, deliver measurable results, and continue to redefine enterprise communications on a global scale.
• Tech-Driven Innovation: Be part of a company that's driving the future of communications through technology. Our focus on innovation enables us to create smarter, more connected experiences while delivering meaningful value to customers globally.
• Global Team, Local Feel: With teams operating across multiple regions worldwide, you'll partner with colleagues from diverse backgrounds, broaden your international business knowledge, and contribute to projects that make a global impact.
• People-First Culture: We're committed to creating a workplace where everyone can do their best work. Through a culture of trust, collaboration, and continuous support, we empower our people to grow their careers, contribute meaningfully, and make an impact every day.
• Learning and Development: We invest in our people and their future. Working across a global business, you'll have the chance to build new skills, collaborate with international teams, and take on exciting opportunities that support your long-term career growth.
• Refer a Friend, Get Rewarded: Help shape the future of our team by referring talented professionals from your network. Our referral program rewards employees for successful permanent hires, recognising the value of bringing great people together.
• Wellness that works: We're committed to helping our employees thrive both professionally and personally. From birthday leave and wellness subsidies to our Employee Assistance Program and team-building events, we offer benefits that support your wellbeing and foster a positive workplace experience.
• Supporting Parents: We understand the importance of family and are committed to supporting our employees through life's significant milestones. That's why we offer enhanced parental leave benefits for both primary and secondary carers, helping you focus on what matters most during this special time.

We are committed to cultivating a workplace where every individual feels safe, valued, and empowered to succeed. As an equal opportunity employer, we welcome diverse perspectives and experiences and encourage applications from candidates of all backgrounds. If you require any adjustments during the recruitment process, we're here to support you every step of the way.

All successful applicants will need to provide two professional reference checks and are subject to satisfactory background checks. For Further information visit Candidate Privacy Policy