- Petaling Jaya Selangor Malaysia
Working Location
Job Description
Responsibilities
Company Description One Gasmaster Holdings Berhad, established in 1998, has grown from a specialist in gas detection system solutions into a trusted provider of safety and monitoring technologies. The company now delivers recognised expertise in gas detection systems, gas analysers, industrial hygiene monitoring equipment, and process analysers. Its strong reputation is supported by multiple industry certifications, including ISO 17025, MS ISO 9001, ISO 14001, OHSAS 18001. As the organisation progresses toward an ACE Market IPO, it continues to strengthen its service capabilities and deliver reliable solutions that promote safer operations and a high-quality environment.
Role Description
A. Daily & Weekly Operational Rhythm
Run the operational cadence across Invoicing/Admin, Procurement, Warehouse, Accounts and Lab Operations Support
• Maintain and update the operational KPI tracker across all divisions
• Track all commitments made by department leads in standups and follow up until delivered
B. Issue Resolution & Escalation Management
Apply the Red / Amber / Green framework to classify and track all operational issues
• Escalate all Red-level issues to COO same-day, with full context and a recommended course of action
• Conduct root-cause follow-up on recurring issues and propose process fixes to COO
C. Debtors Management & Customer Payment Collection
• Monitor outstanding debtor across all customer accounts weekly; maintain an up-to-date Debtors Ageing Report
• Lead active collection follow-up on overdue accounts: direct calls, formal payment reminders, and escalation letters where required
D. Client & Vendor Registration Management
Own the end-to-end client vendor registration process.
• Manage and track the full vendor registration workflow for OGM across all client portals, procurement platforms, and registration systems
• Coordinate document collection from internal stakeholders (Finance, HR, Technical, Lab) required for each registration submission.
• Maintain a centralised Vendor Registration Tracker: status, submission date, documents required, approval date, and renewal schedule
E. Process & Continuous Improvement
Support implementation of approved process improvements, SOPs
• Ensure each department’s reporting to COO is accurate, timely, and complete — follow up directly where gaps exist
• Coordinate cross-department initiatives such as audit preparation, compliance tracking, or system rollouts as directed by COO
Qualifications
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