jobs in Woodward, Inc.

Kerja Sepenuh Masa, Customer Support Representative di Woodward, Inc. - Maukerja

Customer Support Representative

Woodward, Inc.

Undisclosed

Sepenuh Masa

Singapore

Kongsi
Simpan

Lokasi Kerja

  • Singapore

Penerangan Kerja

Tanggungjawab

Key Responsibilities:

  • Respond to Customer Inquiries: Handles customer questions and concerns through phone, email, customer portals, or chat, ensuring prompt and accurate assistance.
  • Resolve Routine Issues: Diagnoses, assist in resolving, and escalate routine problems using established procedures and resources.
  • Maintain Customer Records: Documents all customer interactions and transactions with attention to detail.
  • Collaborate with Team Members: Works with fellow support representatives and other departments to provide seamless customer service.
  • Adhere to Service Standards: Follows company policies and standardized procedures to uphold high quality support and compliance.

Key Skills:

  • Communication: Effectively exchanges clear and concise information with customers and team members.
  • Problem Solving: Identifies and resolves common customer issues using established procedures.
  • Time Management: Efficiently manages individual workload to meet service level agreements.
  • Customer Service: Provides exceptional support to ensure high levels of customer satisfaction.
  • Technical Proficiency: Utilizes customer support software and tools proficiently.
  • Team Collaboration: Works cohesively within the team and coordinates with other related teams.
  • Decision Making: Makes informed decisions based on standard guidelines with minimal supervision.
  • Attention to Detail: Maintains accuracy in handling customer information and documentation.
  • Procedural Compliance: Adheres to standardized procedures and practices consistently.
  • Conflict Resolution: Manages and resolves straightforward customer disputes effectively.

Other Qualifications:

Peringatan Penting

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