Job Summary:
The E-Commerce Admin is responsible for supporting daily online store operations across Shopee, Lazada, and TikTok Shop. This role focuses on product listing, order processing, campaign support, reporting, and ensuring smooth e-commerce operations.
Key Responsibilities:
E-Commerce Operations
- Manage and update product listings, pricing, descriptions, and stock information on Shopee, Lazada, and TikTok Shop.
- Assist in setting up promotions, vouchers, flash sales, mega campaigns, and platform activities.
- Monitor store performance, product availability, and seller metrics.
- Ensure all product information is accurate and up to date.
Order & Inventory Management
- Process and monitor daily orders to ensure timely fulfillment.
- Coordinate with warehouse and supply chain teams on stock availability.
- Update inventory levels and assist in stock planning.
- Handle order issues, cancellations, returns, and exchanges.
Reporting & Administration
- Prepare daily, weekly, and monthly sales reports.
- Maintain records of promotions, sales performance, and campaign results.
- Support data entry and administrative tasks related to e-commerce operations.
- Use Microsoft Excel for reporting, data analysis, and tracking.
Requirements & Qualifications
- Diploma or Bachelor’s Degree in Business, Marketing, E-Commerce, or related fields.
- 1–2 years of experience in e-commerce administration or online marketplace operations.
- Familiar with Shopee Seller Centre, Lazada Seller Centre, and TikTok Shop Seller Centre.
- Proficient in Microsoft Excel (VLOOKUP/XLOOKUP, Pivot Table, basic reporting).
- Experience in managing or working with Spotify is an added advantage.
- Proficient in Canva or other content creation and editing tools.
- Detail-oriented, organized, and able to manage multiple tasks.
- Good communication and teamwork skills.
Key KPIs
- Product listing accuracy and update timeliness.
- Order processing and fulfillment efficiency.
- Inventory accuracy.
- Campaign setup accuracy.
- Customer response and satisfaction rate.
Pay: RM2,500.00 - RM2,800.00 per month
Work Location: In person