Full Time Bellman Jobs, in DoubleTree By Hilton Damai Laut Resort Perak - Maukerja

Position Statement (if any)

The Bellman organizes and coordinates the Concierge services to ensure that each guest experiences a memorable stay from arrival, during the stay, through to departure, in line with Hilton and hotel policies and procedures.

What will I be doing? Position Summary (bullet points)

As the Bellman, you will be responsible for performing the following tasks to the highest standards:

· Actively seek verbal feedback from customers.

· Agree on and implement actions to make improvements to customer service.

· Promote Hilton Honors and its associated benefits to guests who are not already enrolled in the program, ensuring that existing Hilton Honors members receive personal and professional service that recognizes them as important guests and that their benefits are received.

· Positively deal with and learn from customers’ complaints and comments with follow-up and feedback to the Front Office Manager.

· Make sure all customer requests and queries are responded to promptly and effectively, adhering to Hilton brand standards.

· Be proactive towards customers, assisting them with any reasonable requests.

· Ensure that the concierge team escorts guests to their rooms, hotel facilities and room features are explained, and luggage is delivered in a prompt manner.

· Take an active role in the Concierge team, ensuring effective communication and work as a team in order to reach goals and targets.

· Handle complaints promptly and efficiently, taking the necessary action, and informing the Guest Service Manager to follow-up where appropriate.

· Follow-up with all guests to ensure satisfaction with problem resolution (service recovery).

· Facilitate a prompt departure for all guests by ensuring that their luggage is brought from their rooms promptly when requested or offer assistance when in the lobby.

Job Types: Full-time, Permanent

Benefits:

• Free parking
• Health insurance
• Maternity leave
• Meal provided
• Opportunities for promotion
• Professional development

Ability to commute/relocate:

• Lumut: Reliably commute or planning to relocate before starting work (Required)

Work Location: In person