Kerja Sepenuh Masa, Operations Manager | Observation Deck - Visitor Experience di Adecco Federal Territory - Maukerja

Role : Operations Manager

Location : Kuala Lumpur City Centre

Salary: RM6,000 - RM9,000 per month (based on experience)

Monday - Friday (9AM - 6PM)

Weekends depends if need

About the Role

We are seeking an experienced and hands-on Operations Manager to oversee the day-to-day operations of a premier visitor attraction. This role is ideal for candidates with a background in hospitality, tourism, theme parks, attractions, museums, resorts, or other high-volume guest environments.

As the Operations Manager, you will lead frontline operations, ensure exceptional guest experiences, manage operational readiness, oversee safety compliance, and drive operational excellence. This is a highly visible role that requires approximately 70% floor operations and 30% administrative responsibilities.

Key Responsibilities:

1) Guest & Attraction Operations

• Manage daily attraction operations, including guest flow, ticketing, access control, queue management, and attraction readiness.
• Ensure a premium and consistent guest experience across all visitor touchpoints.
• Lead operational readiness for peak periods, VIP visits, special events, and festive activations.
• Handle guest complaints and service recovery effectively.

2) Team Leadership & Workforce Management

• Lead and manage Operations Supervisors and frontline teams.
• Oversee roster planning, manpower allocation, recruitment support, onboarding, and training.
• Coach and develop team members while maintaining high service and performance standards.
• Conduct performance reviews and provide ongoing guidance and support.

3) Safety, Compliance & Incident Management

• Ensure compliance with SOPs, safety regulations, risk management practices, and emergency response procedures.
• Lead responses to incidents, emergencies, and operational disruptions.
• Coordinate closely with Security, Engineering, Facilities, and Building Management teams.
• Conduct regular audits, readiness checks, and operational reviews.

4) Performance & Reporting

• Monitor operational KPIs including attendance, queue times, guest satisfaction, service levels, and incidents.
• Prepare operational reports, risk assessments, and recommendations for senior management.
• Drive continuous improvement initiatives to enhance safety, efficiency, and guest experience.

5) Stakeholder Management

• Collaborate with internal departments including Security, Facilities, Engineering, IT, Marketing, Finance, HR, Retail, Photography, and F&B teams.
• Manage relationships with external vendors and service providers.

Requirements

• Diploma or Degree in Hospitality, Tourism, Business, Operations Management, or related field.
• Minimum 3 years' experience in an Operations Manager, Duty Manager, Assistant Operations Manager, or similar role.
• Experience within:
• Theme Parks
• Visitor Attractions
• Observation Decks
• Museums
• Resorts
• Entertainment Venues
• Hospitality Operations
• High-volume Guest Environments
• Strong people management and leadership skills.
• Experience handling guest complaints and service recovery.
• Familiarity with crowd management and operational safety practices.
• Strong reporting, KPI monitoring, and operational planning capabilities.
• Willingness to work shifts, weekends, public holidays, and peak event periods.

Preferred

• Experience managing large frontline teams and high visitor volumes.
• First Aid, CPR/AED, Safety, Crowd Management, or Emergency Response certifications.
• Exposure to attraction openings, events, or large-scale visitor operations.

Apply Now

If you are passionate about delivering outstanding guest experiences and have hands-on operational leadership experience in hospitality or visitor attractions, we would love to hear from you.

Apply today and be part of one of Kuala Lumpur's most exciting visitor destinations.