Job Summary
The Front Office Coordinator serves as the first point of contact for students, parents, visitors, and staff. This role is responsible for providing excellent customer service, managing front desk operations, handling inquiries, and supporting the college's administrative functions to ensure smooth daily operations.
Key Responsibilities
- Welcome and assist students, visitors, and prospective students in a professional and courteous manner.
- Answer, screen, and direct incoming phone calls and emails.
- Manage the reception area, ensuring it is clean, organized, and welcoming.
- Handle incoming and outgoing mail, courier services, and deliveries.
- Maintain visitor logs and issue visitor passes when required.
- Assist with student inquiries and direct them to the appropriate department.
- Support administrative staff with data entry, filing, document preparation, and record management.
- Maintain office supplies and coordinate replenishment when needed.
- Ensure confidentiality of student and institutional information.
- Perform other administrative duties as assigned by management.
Qualifications
- Diploma or Bachelor's degree in Business Administration, Office Management, or a related field.
- Previous experience as a receptionist or administrative assistant is preferred.
- Excellent verbal and written communication skills.
- Proficiency in Microsoft Office (Word, Excel, Outlook).
- Strong organizational and multitasking abilities.
- Friendly, professional, and customer-focused attitude.
- Ability to work independently and as part of a team.
Key Skills
- Customer service
- Communication and interpersonal skills
- Time management
- Telephone etiquette
- Problem-solving
- Basic computer and office administration skills
Pay: RM2,000.00 - RM3,500.00 per month
Benefits:
- Health insurance
- Maternity leave
- Opportunities for promotion
- Professional development
Education:
- Diploma/Advanced Diploma (Preferred)
Experience:
- administrative: 1 year (Preferred)
Language:
Location:
Work Location: In person