Kerja Sepenuh Masa Customer Service Manager, Gaji tinggi SGD 5,000 di EASTERN HARVEST FOODS (SINGAPORE) PTE. LTD. West Region (Singapore) - Maukerja

Key Responsibilities:

·        Manage daily Customer Service operations to ensure excellent customer experience and timely fulfilment of customer requirements.

·        Develop and implement strategies to improve service quality, operational efficiency, and business growth.

·        Lead, train, and mentor the Customer Service team to handle orders, enquiries, and customer issues effectively.

·        Monitor team performance, drive improvements, and promote a positive team culture.

·        Collaborate with Sales and internal departments on order fulfilment, stock availability, pricing, and customer solutions.

·        Build strong relationships with customers and business partners.

·        Prepare monthly department performance reports and improvement plans.

·        Perform other duties as assigned by Management.

Job Requirements:

·        Diploma or bachelor’s degree in related field.

·        Minimum 5 years of experience in Customer Service Management.

·        Strong leadership, problem-solving, and decision-making skills.

·        Excellent communication, interpersonal, and stakeholder management skills.

·        Able to lead teams, prioritise tasks, and work effectively under pressure.

·        Proactive, hands-on, and customer-focused mindset.

·        Experience with ERP/NAV systems is an advantage.

Working Hours: 5.5 days (Alternate Saturday)

Monday to Friday: 7am to 4pm and Alternate Saturday 7am to 12pm

Work Location: 5 Jalan Tepong (Transport provided :Pick-up at Lakeside MRT)

Attractive Staff Benefits: Performance bonus, medical benefits, and staff purchase, etc