Kerja Sepenuh Masa, Front Desk - Student Services Executive di Fitness Innovations Malaysia (FITM) Selangor - Maukerja

We're Hiring: Front Desk & Student Services Executive

Location (Onsite): Damansara Perdana, Petaling Jaya, Selangor

Working Hours: Tuesday – Saturday | 8:00 AM – 4:30 PM

Salary: RM2,800 – RM3,200/month (depending on experience)

About FITM & FEA

Fitness Innovations (Malaysia) Sdn Bhd is a leading fitness education company dedicated to developing the next generation of fitness professionals. Through FITM (Fitness Professional Training & Development Centre) and FEA (Fitness Certification Body), we provide education, professional development, and internationally recognised certifications that help trainers, coaches, and fitness professionals build successful careers while raising industry standards.

About the Role

Every student journey begins with a first impression. As our Front Desk & Student Services Executive, you'll be the first person our students and visitors meet when they walk into FITM. Your warm smile, friendly greeting and willingness to help will shape their experience from the moment they arrive.

The most important part of this role is people, not paperwork. We can teach you our systems and processes. What we're looking for is someone who is dependable, enjoys helping others, and naturally makes people feel welcome.

Behind the scenes, you'll be the go-to person keeping the centre running smoothly, from opening and closing the premises to handling calls, payments, and the small things that make a big difference to a student's day. You'll also occasionally capture photos and videos during classes to celebrate our students' learning journey and support our marketing efforts.

What You'll Do

Create a Great Student Experience

Welcome students and visitors with professionalism and warmth, answer enquiries, and help ensure every participant feels comfortable, supported and well looked after throughout their time at FITM.

Support Smooth Daily Operations

Manage front desk duties including student check-ins, attendance tracking, payment collection, phone calls, and reminders. Help with wifi access and other small requests that come up during course days. Open and close the centre, including basic facility checks.

Coordinate Course Day Logistics

Help keep course days running on schedule by coordinating between students, educators, and the wider team, so classes start smoothly and any issues get resolved quickly.

Capture Learning Moments Capture photos and short videos during courses and workshops to celebrate our students' learning journey and support our social media and marketing activities.

We're Looking For Someone Who

• Enjoys interacting with people and creating a welcoming environment
• Is dependable and takes pride in being punctual (especially for opening/closing duties)
• Is organised, attentive to detail and able to keep things running smoothly
• Can prioritise tasks and stay calm during busy class days
• Takes pride in providing excellent customer service
• Is comfortable working Tuesday to Saturday
• Is willing to learn and continuously improve

Fresh graduates with the right attitude are encouraged to apply. Experience in customer service is welcome, but attitude matters more than experience. No fitness background required, though an interest in fitness or wellness is a bonus.

Nice to Have

Experience with Microsoft Office, Google Workspace, WhatsApp, Canva, CapCut, or basic photography and videography skills is an advantage, but not essential.

Why Join FITM & FEA?

• Be part of a company that has helped educate thousands of fitness professionals across Malaysia and the region
• Develop valuable skills in customer experience and operations
• Gain exposure to the day-to-day operations of a leading fitness education company
• Work in a positive, supportive environment where you'll continue learning and growing
• Make a real difference by helping create an exceptional learning experience for every student who walks through our doors

Application

Interested candidates are invited to submit:

• Your resume
• A brief introduction telling us:
• Why you're interested in this role
• How would your coworkers (or friends) describe you?

Please send your application to: *************