Kerja Sepenuh Masa, Client Channel Executive di Inter Island Group Federal Territory - Maukerja

Key Responsibilities

• Support the enablement and implementation of client banking channels, ensuring smooth delivery and activation of services.
• Manage client requests relating to channel setup, maintenance, access, entitlements, and configuration.
• Coordinate client onboarding and implementation activities with internal teams and relevant stakeholders.
• Provide operational support for digital banking platforms, electronic banking channels, and client connectivity solutions.
• Investigate and resolve client channel issues, including access, configuration, transaction, and system-related queries.
• Work closely with Operations, Technology, Product, Relationship Management, Compliance, and other internal stakeholders.
• Monitor implementation activities and ensure requests are completed within agreed SLAs and turnaround times.
• Handle operational escalations and coordinate with relevant teams for timely resolution.
• Maintain accurate client records, implementation documentation, and operational trackers.
• Ensure activities comply with internal risk, control, governance, and regulatory requirements.
• Identify process gaps and support initiatives to improve client experience and operational efficiency.
• Participate in system enhancements, testing/UAT, migrations, or channel-related projects where required.

Requirements

• Minimum 5 years of relevant experience in banking, financial services, client enablement, client implementation, channel operations, transaction banking, or related operations.
• Experience supporting corporate/institutional banking clients or client-facing banking operations is highly advantageous.
• Good understanding of client onboarding, digital banking channels, operational processes, and service delivery.
• Experience handling client requests, operational issues, escalations, and stakeholder coordination.
• Strong understanding of SLA, risk controls, compliance, and operational governance.
• Experience working with multiple internal teams such as Technology, Product, Operations, Compliance, and Relationship Management.
• Strong analytical, problem-solving, and issue-resolution skills.
• Excellent communication and stakeholder management skills.
• Ability to manage multiple requests and priorities in a fast-paced banking environment.
• Experience with UAT, system implementation, migration, or process improvement would be an advantage.

Work Location: In person