Kerja Sepenuh Masa Clinical Operation Manager, Gaji tinggi MYR 4,000 di Lotus Care Premium Assisted Living Selangor - Maukerja

Job Overview

The Assistant Manager, Clinical Operations assists the Medical Director in the day-to-day clinical and operational activities of Lotus Assisted Living Sdn. Bhd. The role supports the delivery of safe, high-quality, and person-centred care while ensuring the smooth coordination of clinical and administrative operations. Working closely with the Medical Director, the Assistant Manager, Clinical Operations assists in coordinating nursing services, caregiver operations, administration, kitchen, housekeeping, maintenance, security, and foreign workforce operations. The role also supports compliance with regulatory requirements, Company policies, and operational standards while promoting continuous quality improvement and resident satisfaction.

Key Responsibilities

1. Clinical Operations

• Assist the Medical Director in coordinating the daily clinical operations of the facility.
• Support the delivery of safe, high-quality, and person-centred care to residents.
• Monitor residents' health conditions and coordinate timely referrals or escalation to the Medical Director when required.
• Assist in ensuring nursing documentation, medication administration, and care plans are completed accurately and in accordance with Company policies and professional standards.
• Support infection prevention and control programmes and monitor compliance with clinical
• protocols.
• Assist in investigating clinical incidents and implementing corrective actions.

2. Facility Operations

• Assist in coordinating the daily operations of the assisted living facility to ensure smooth and efficient service delivery.
• Monitor operational activities across departments and escalate operational issues where necessary.
• Support the implementation of operational procedures and continuous improvement initiatives.
• Assist in ensuring compliance with Company policies, licensing requirements, and relevant regulations.

3. Nursing & Caregiver Coordination

• Assist in supervising Staff Nurses, Caregivers, Healthcare Assistants, and other clinical support staff.
• Coordinate daily work assignments and duty rosters to ensure adequate staffing.
• Support orientation, coaching, and on-the-job training for new employees.
• Monitor staff performance, attendance, punctuality, and adherence to Company policies and care standards.
• Promote teamwork and a positive working environment.

4. Staff Management

• Assist in coordinating manpower planning and workforce scheduling.
• Support recruitment activities, including interviews and onboarding, in collaboration with the Human Resources Department.
• Assist in conducting probation reviews and performance evaluations.
• Identify staff training and development needs and coordinate training programmes.
• Support employee engagement initiatives and assist in resolving operational staff issues.

5. Resident Services

• Assist in coordinating resident admissions, transfers, and discharge processes.
• Support resident care planning in collaboration with the clinical team.
• Respond to resident and family enquiries, feedback, and complaints promptly and professionally.
• Promote a safe, comfortable, and resident-centred environment.

6. Administration

• Assist in overseeing daily administrative operations.
• Ensure resident records, operational reports, and clinical documentation are complete and up to date.
• Prepare operational reports, staffing reports, incident reports, and other documentation as required.
• Support budgeting, procurement, and administrative planning.

7. Kitchen & Dietary Services

• Assist in coordinating kitchen operations to ensure meals meet residents' nutritional and dietary requirements.
• Monitor food quality, hygiene, and food safety practices.
• Coordinate with kitchen staff regarding residents' special dietary needs.
• Assist in monitoring kitchen inventory and supply requirements.

8. Housekeeping & Maintenance

• Assist in monitoring housekeeping operations to ensure cleanliness and hygiene standards are maintained.
• Coordinate maintenance requests and monitor the completion of repair and preventive maintenance works.
• Ensure resident rooms and common areas are safe, clean, and well maintained.

9. Security & Safety

• Assist in coordinating security operations to ensure the safety of residents, employees, visitors, and Company assets.
• Monitor visitor access procedures and security practices.
• Support emergency preparedness activities, including fire drills and evacuation exercises.
• Assist in investigating safety and security incidents and recommend corrective actions.

10. Foreign Worker Management

• Assist in coordinating the onboarding, orientation, and integration of foreign employees.
• Work closely with the Human Resources Department on work permits, visa renewals, FOMEMA medical examinations, immigration compliance, and statutory documentation.
• Monitor the validity of work permits, visas, passports, and employment-related documents.
• Coordinate accommodation, transportation, and welfare arrangements for foreign employees.
• Monitor attendance, discipline, and operational performance of foreign workers.
• Act as a point of contact for foreign employees regarding operational matters and workplace concerns.

11. Quality Assurance & Compliance

• Assist in implementing and monitoring compliance with Ministry of Health Malaysia requirements,
• Company policies, and Standard Operating Procedures (SOPs).
• Participate in internal audits and support external inspections.
• Monitor quality indicators and assist in implementing corrective and preventive actions.
• Promote continuous quality improvement throughout the facility.

12. Inventory & Asset Management

• Assist in monitoring inventory levels for medical supplies, consumables, housekeeping items,
• kitchen supplies, and operational equipment.
• Coordinate procurement requests and stock replenishment.
• Monitor the maintenance and proper use of medical equipment and Company assets.

13. Leadership Support

• Support the Medical Director in achieving operational and clinical objectives.
• Coordinate meetings, prepare reports, and monitor departmental Key Performance Indicators (KPIs).
• Assist in implementing operational improvement initiatives.
• Perform any other duties assigned by the Medical Director or Management.

Qualifications

• Registered Nurse (RN) with a valid Annual Practising Certificate (APC), or another recognised
• healthcare professional registered with the relevant professional body in Malaysia.
• Bachelor's Degree in Nursing, Healthcare Management, Healthcare Administration, Allied Health, or
• a related discipline.
• Additional qualifications in Healthcare Management or Clinical Operations are an advantage.

Experience

• Minimum 3–5 years of clinical experience in a hospital, assisted living, aged care, rehabilitation, or long-term care setting.
• Previous supervisory or team leadership experience is preferred.
• Experience coordinating multidisciplinary teams and healthcare operations is an advantage.
• Experience working with foreign employees is desirable.

Knowledge & Skills

• Knowledge of clinical operations and resident care standards.
• Understanding of Malaysian healthcare regulations and professional standards.
• Basic knowledge of employment and immigration requirements relating to foreign workers.
• Strong leadership, communication, and interpersonal skills.
• Good organisational, planning, and problem-solving abilities.
• Proficiency in Microsoft Office and healthcare management systems

Pay: RM3,500.00 - RM4,000.00 per month

Work Location: In person