Kerja Sepenuh Masa F-B Operation Supervisor - Site Lead, Gaji tinggi MYR 3,300 di Koko Bread Selangor - Maukerja

## About the Role

Koko Bread is building a professional multi-site food service and bakery operation serving our communities.

We are looking for responsible, hands-on *F&B Operations Supervisor* to take ownership of the day-to-day performance of our sites.

This is not simply a cashier or crew supervisor position. You will be the person accountable for making sure your assigned site opens properly, is sufficiently staffed and stocked, operates safely and efficiently, serves customers well, and closes with accurate records every day.

You will work closely with our central production, logistics, purchasing and management teams.

The right candidate is organised, dependable, calm under pressure and comfortable leading frontline staff while remaining hands-on when required.

## Key Responsibilities

### 1. Daily Site Operations

* Ensure the F&B site is opened, prepared and ready for service according to schedule.

* Conduct daily opening and closing checks.

* Ensure sufficient food, beverages, packaging, equipment and manpower are available.

* Coordinate with central production and logistics on deliveries, shortages

* Maintain an organised and efficient service flow during peak periods.

* Step in operationally when necessary while ensuring the team does not become permanently dependent on you.

### 2. Team Supervision

* Allocate daily duties and stations to F&B crew.

* Monitor attendance, punctuality, grooming, discipline and work performance.

* Conduct shift briefings and ensure staff understand daily priorities.

* Train team members on service, hygiene, product handling, cash procedures and site SOPs.

* Identify performance or disciplinary issues early and escalate them appropriately.

* Develop at least one trained backup capable of running the site in your absence.

### 3. Food Availability & Product Execution

* Ensure approved core-menu items are available according to the daily plan.

* Monitor product sell-through and recommend adjustments based on actual demand.

* Prevent unnecessary overproduction, stockouts and excessive food waste.

* Ensure food is displayed, stored, handled and served according to company standards.

* Provide structured feedback to the Product Development and Production teams on student preferences, complaints and product performance.

### 4. Inventory & Waste Control

* Conduct required opening, closing and periodic stock counts.

* Record food waste, damaged goods, returns and unexplained variances accurately.

* Submit replenishment requests based on actual stock and expected demand.

* Ensure goods received match delivery quantities and condition.

* Immediately report unusual stock shortages or discrepancies.

### 5. Cash & Sales Control

* Ensure all sales are properly recorded through the approved system.

* Perform daily cash/POS reconciliation and handover according to company procedures.

* Report discrepancies immediately.

* Protect company cash, equipment and assets.

* Maintain accurate daily sales and operating records.

### 6. Food Safety, Hygiene & Compliance

* Maintain high standards of cleanliness and food hygiene throughout the site.

* Complete required hygiene and food-safety checklists.

* Ensure staff comply with food-handling and company requirements.

* Cooperate fully with internal QA inspections or authority inspections.

* Immediately stop and escalate any food item suspected to be unsafe or unsuitable for sale.

### 7. Customer Relationship

* Maintain a professional relationship with authorised representatives.

* Handle routine feedback calmly and professionally.

* Escalate significant complaints, contractual matters or sensitive issues to management.

* Help build Koko Bread's reputation as a reliable, responsive and professional F&B operator.

### 8. Reporting & Continuous Improvement

Submit accurate daily/weekly information including:

* sales;

* stockouts;

* wastage;

* attendance;

* operating issues;

* customer feedback;

* equipment problems; and

* corrective actions required.

Proactively suggest practical improvements to service, workflow, product mix and site performance.

## How Your Performance Will Be Measured

Success in this role will be measured primarily through:

* reliable opening and operating readiness;

* core-menu availability;

* sales and site performance;

* food wastage and stock variance;

* cash/POS accuracy;

* hygiene and food-safety compliance;

* customer complaints;

* staff attendance and discipline;

* accuracy and timeliness of reporting; and

* ability to develop a reliable backup and team.

## Authority of the Role

You will have authority to:

* allocate daily staff duties;

* manage normal site workflow;

* request stock and replenishment;

* resolve routine customer/service issues;

* enforce company SOPs; and

* escalate staff performance issues.

You will *not* independently:

* change salaries or employment terms;

* hire or dismiss employees without approval;

* appoint suppliers;

* approve supplier payments;

* change approved recipes;

* make significant purchases; or

* enter agreements on behalf of the company.

## Candidate Requirements

* SPM/Diploma or equivalent. Relevant F&B, hospitality or operations qualifications are an advantage.

* Approximately 2+ years of experience in F&B, restaurant, café, catering, retail food or site operations preferred.

* Previous supervisory or team-lead experience is strongly preferred.

* Comfortable with basic numbers, stock counts, cash reconciliation and simple reporting.

* Able to use WhatsApp, spreadsheets/forms and basic digital systems.

* Able to communicate clearly in Bahasa Malaysia and English.

* Reliable transportation and ability to work according to the operating hours of the assigned sites.

## The Person We Are Looking For

You are likely to succeed if you:

* are dependable and punctual;

* notice problems before they become emergencies;

* are firm but respectful with staff;

* do not hide mistakes or bad news;

* keep proper records;

* are comfortable being accountable for results;

* can follow systems while suggesting improvements;

* do not require constant management follow-up; and

* take pride in leaving an operation stronger and more organised than you found it.

Koko Bread is growing and professionalising its operations. Strong performers will have opportunities to develop into larger multi-site operational responsibilities as the company expands.

Pay: RM2,500.00 - RM3,300.00 per month

Benefits:

• Additional leave
• Free parking
• Meal provided
• Opportunities for promotion
• Professional development

Work Location: In person