Job Summary
The Senior IT Executive is responsible for managing and maintaining the company's IT infrastructure, including servers, networks, websites, cybersecurity, and end-user technical support. The role ensures system reliability, security, and optimal performance to support business operations and production activities.
Job Scope
1. Server Management
- Install, configure, maintain, and monitor physical and virtual servers.
- Manage server performance, capacity planning, and system availability.
- Perform regular backup and recovery procedures.
- Monitor server health and troubleshoot hardware or software issues.
- Ensure business continuity through disaster recovery planning.
2. Network Administration
- Manage and maintain LAN, WAN, Wi-Fi, VPN, firewalls, and network infrastructure.
- Monitor network performance and resolve connectivity issues.
- Configure and maintain network devices, including switches, routers, and access points.
- Ensure secure and stable network operations across all locations.
- Maintain network documentation and asset records.
3. Website Management
- Maintain and update company websites and web applications.
- Coordinate with vendors or developers on website enhancements and maintenance.
- Monitor website performance, availability, and security.
- Manage domain registrations, hosting services, and SSL certificates.
- Support integration of web-based systems and services.
4. Cybersecurity
- Implement and maintain cybersecurity policies, procedures, and best practices.
- Monitor security threats, vulnerabilities, and system logs.
- Manage endpoint protection, antivirus, firewall, email security, and access controls.
- Conduct security assessments and recommend risk mitigation measures.
- Provide cybersecurity awareness training to employees.
- Ensure compliance with company security standards and regulatory requirements.
5. Technical Support
- Provide Level 1 and Level 2 technical support to end users.
- Troubleshoot hardware, software, application, and system issues.
- Support desktops, laptops, printers, mobile devices, and collaboration tools.
- Manage IT service requests and incident resolution within SLA timelines.
- Maintain IT inventory, asset management, and system documentation.
Requirements
Education
- Bachelor's Degree or Diploma in Information Technology, Computer Science, Information Systems, or related field.
Experience
- Minimum 3 years of relevant IT experience.
- Experience in server administration, networking, cybersecurity, and technical support.
- Experience in media, animation, production, or creative industries is an added advantage.
Job Type: Contract
Pay: RM2,500.00 - RM3,500.00 per month
Benefits:
- Health insurance
- Maternity leave
- Parental leave
Experience:
- IT Hardware: 2 years (Required)
- IT Software: 2 years (Required)
License/Certification:
Willingness to travel:
Work Location: In person