Kerja Sepenuh Masa, Recovery Manager di P & A SMART SOLUTION (M) SDN BHD WP Kuala Lumpur - Maukerja

Key Responsibilities - Lead and manage the collections team, ensuring performance targets are met. - Develop and implement collection strategies to improve recovery rates and reduce delinquency. - Monitor team KPIs, provide coaching, and conduct performance reviews. - Ensure compliance with legal, regulatory, and company standards in all collection activities. - Handle escalated cases and resolve disputes professionally. - Collaborate with internal departments (Finance, HR & Operations) to streamline processes. - Prepare regular reports on collection performance, trends, and forecasts for Senior Management. - Drive process improvements and automation initiatives to enhance operational efficiency. - Minimum 5 years of experience in collections, with 2+ years in a managerial role. - Strong leadership, negotiation, and conflict resolution skills. - Proficiency in collection systems.