Kerja Sepenuh Masa, Housekeeping Supervisor di UOA Hospitality WP Kuala Lumpur - Maukerja

THE JOBSCOPE

• Supervise and coordinate the daily activities of the Housekeeping team.

• Inspect guest rooms, corridors, public areas, and back-of-house areas to ensure cleanliness and presentation meet company standards.

• Ensure rooms are cleaned and released within the required timeframe.

• Assign daily duties and monitor staff deployment according to operational requirements.

• Conduct room inspections and follow up on any defects or cleanliness issues.

• Ensure housekeeping requests from guests and other departments are attended to promptly.

• Maintain proper inventory and report shortages, damages, or discrepancies.

• Coordinate with the Front Office team regarding room status, early check-ins, late check-outs, and special guest requests.

• Report maintenance issues and follow up with the Engineering team for necessary repairs.

• Ensure proper handling and recording of lost and found items.

• Ensure all housekeeping procedures, safety standards, and hygiene requirements are followed.

• Monitor the proper use and storage of cleaning chemicals and equipment.

• Assist with stocktaking and control of housekeeping supplies and operating equipment.

• Handle guest feedback and complaints related to housekeeping professionally and promptly.

• Ensure housekeeping operations are carried out efficiently while controlling costs and minimising wastage.

• Perform any other duties assigned by the Executive Housekeeper or management.

REQUIREMENTS

• Experience in Housekeeping, preferably in a hotel, serviced residence, or hospitality environment.

• Previous experience as a Housekeeping Supervisor or Senior Room Attendant is preferred.

• Good knowledge of room cleaning, housekeeping standards, hygiene, and cleaning procedures.

• Strong leadership and team supervision skills.

• Good communication and interpersonal skills.

• Good attention to detail and ability to maintain service standards.

• Able to handle guest requests and complaints professionally.

• Able to work in a fast-paced environment and manage multiple tasks.

• Willing to work on shifts, weekends, and public holidays.

• Physically fit and able to support operational duties when required.