Kerja Sepenuh Masa, Guest Service Assistant di UOA Hospitality WP Kuala Lumpur - Maukerja

THE JOBSCOPE

• Welcome and assist guests and delegates upon arrival.

• Provide clear information on event venues, meeting rooms, programmes, and facilities.

• Direct guests to the appropriate halls, meeting rooms, registration counters, and other areas.

• Support event organisers with general guest service requirements.

• Respond to enquiries and provide assistance promptly and courteously.

• Coordinate with the Event, Operations, Security, and other teams to resolve guest-related matters.

• Assist with VIPs, special guests, and group arrivals.

• Support crowd movement and queue management during busy events.

• Provide basic information on nearby transport, restaurants, shopping areas, and other amenities.

• Assist guests with general directions and accessibility requirements.

• Handle guest feedback professionally and escalate concerns when necessary.

• Maintain a welcoming, organised, and professional presence at assigned areas.

• Support the team during conferences, exhibitions, meetings, banquets, and other events.

• Ensure guest service standards are maintained throughout the event.

• Perform other duties assigned by the Operation Manager.

REQUIREMENTS

• Experience in customer service, events, hospitality, or a similar role is preferred.

• Friendly, approachable, and confident personality.

• Good communication and interpersonal skills.

• Customer-focused and service-oriented.

• Able to remain calm and helpful during busy events.

• Good teamwork and coordination skills.

• Well-groomed and professional.

• Willing to work shifts, weekends, and public holidays.