Kerja Sepenuh Masa Customer Service Export - Import Executive, Gaji tinggi MYR 4,000 di Quanterm Logistics Pulau Pinang - Maukerja

Responsible:

• Interface with customers via phone call and emails to attend to their general enquiries for rates, shipments booking and follow up shipment status.
• Ensure quotations are valid and up-to-date and understand the service requirements from the customers.
• Verification of the completeness and accuracy of all forwarding documents.
• Proactive engagement with existing customer for closure of new business by making follow up calls and preparing quotations with competitive rates.
• Responsible for liaison with product operation colleagues to ensure that customer’s requirements are met with providing shipment update and document draft for checking.
• Creation of booking confirmation to the customers for shipment arrangement.
• Provide support to internal and external customers to achieve optimum workflow efficiency for the department and Company.
• Resolve customer disputes and coordinate solutions through operations.
• Communicate all cargo related incidents (short landed, misrouted, damage, missing, etc) to Reporting Line or Department and Product Head for advice and claim registration and acknowledgement of receipt to the customer.
• Ensure a high standard of quality in all regards of customer service.
• Promote, present, and always adhere to Quanterm’s professionalism and policies.
• To provide support to branch level as and when needed / assign by Branch Manager.
• Perform any other duties as assigned.

Requirement:

• Experience in Carrier, NVOCC or Freight forwarding environment is ideal carrier contacts are an advantage
• Excellent interpersonal skills and ability to influence at all levels of the organization
• Ability to manage multiple priorities
• Experience in direct interaction with suppliers/ customers in a freight forwarding or carrier environment
• Proficiency in the use of Microsoft Office/ Advance in Excel will be needed

Job Type: Full-time

Pay: RM3,000.00 - RM4,000.00 per month

Benefits:

• Additional leave
• Free parking
• Health insurance
• Maternity leave
• Opportunities for promotion
• Parental leave
• Professional development

Application Question(s):

• Notice Period
• Your expected salary (RM) ? * Must fill in
• Your notice period ? * Must fill in

Education:

• Diploma/Advanced Diploma (Preferred)

Experience:

• Customer Care: 3 years (Preferred)
• Logistics: 2 years (Preferred)

Work Location: In person