Full Time Front Office Assistant Jobs, in Hard Rock Hotel Desaru Coast Johor - Maukerja

The Front Office Attendant is responsible for checking guests in and out, running daily reports, handling guest transactions and maintaining a bank, and answering guest inquiries. They must ensure that the front desk guest experience is quick and efficient for all guests and visitors.

PRIMARY RESPONSIBILITIES

• Register property guests with an emphasis on fulfilling requests, following special handling instructions, and adhering to established credit policies and procedures.
• Select and block rooms for arriving guests; pre-register individuals or groups, as required; and assist in escorting VIPs and return guests to their rooms, as requested.
• Ensure all guest information is accurate and maintained in an organized manner.
• Utilize the property management system to run daily reports and block any special requests.
• Check guests out of the property in accordance with procedures.
• Make change, cash checks, exchange foreign currency, and post charges/make adjustments to guest accounts.
• Listen to comments, criticisms, and feedback from guests, employees, and managers to gain an understanding of strength and opportunity to improve personal/property performance.
• Work as a team, helping all employees to complete the required activities that ensure we deliver Amplified Service.

REQUIREMENTS

• Secondary school degree preferred and/or previous work experience in service for at least 2 years.

Job Type: Full-time

Benefits:

• Health insurance
• Meal provided
• Opportunities for promotion
• Professional development

Education:

• STM/STPM (Required)

Experience:

• front office: 1 year (Required)

Language:

• English (Required)

Work Location: In person