Kerja Sepenuh Masa Business Analyst, Technology - Digitalisation, Gaji tinggi SGD 7,000 di Touch Community Services Limited Central Region (Singapore) - Maukerja

Job Summary:

We are seeking a strategic and hands-on manager to drive TOUCH’s journey towards becoming a data-driven, AI-powered, and future-ready organisation. Reporting as part of a cross-functional team, this role partners closely with Groups and Services to align business and technology outcomes, architect and implement scalable, secure, and user-centric digital platforms, and lead innovation across digital products, platforms and processes.

Principal Responsibilities and Duties:

• Align Digital Transformation strategy with TOUCH strategic pillars (People, Programme, Platform and Partnership), transforming TOUCH into a data-driven, AI-powered and future-ready organisation.
• Conduct business analysis, identify gaps and recommend digital products and platforms
• Translate business requirements into functional and technical specifications, user stories and digital workflows
• Partner with Groups and Services across TOUCH to align and agree on desired business, technology and project outcomes.
• Facilitate requirements gathering workshops, stakeholder interviews and customer journey/process mapping sessions.
• Propose and drive projects and initiatives to meet security, scalability, sustainability and user-centric objectives.
• Design, architect and deliver digital products and platforms that supports digital processes and services that may include integration with external systems, e.g. contractors and government systems.
• Source, evaluate and manage vendors to meet business, technology and digitalisation requirements.
• Review and update policies, best practices, architecture and technical standards.
• Establish and monitor Service Level Agreements (SLAs), Key Performance Indicators (KPIs) and other performance metrices
• Contribute as a member of a cross-functional, agile team.

Essential Qualifications:

• Degree in Computer Science, Information Technology or a related Technical discipline or relevant skillsets with at least 7 years relevant working experience

Core Competencies Skills & Attributes:

• At least 5 years relevant working experience in technology & digitalisation
• Hands-on experience with Microsoft 365, Dynamics 365, and Power Platform, including working knowledge of C#, plug-ins, workflows, Power Automate, and business rules
• Exposure to Adobe Experience Manager, Marketo, Azure, AWS, Outsystems, API management
• Experienced in agile project management, software development, product management, vendor management and business analysis
• Strong communication skills with the ability to present and articulate concepts and analysis clearly
• Able to handle a wide range of stakeholders
• Strong problem-solving and analytical skills
• A person of integrity and confidence with a leadership style grounded in humility and empathy
• Strong grasp of technology, digitalisation and AI
• Passion for innovation and technology adoption within the social service and community care sector.

Who We Are

At TOUCH, relationships are atthe heart of everything we do. We believe in growing together as one team,while valuing each individual’s unique strengths and perspectives. Guided bycompassion and excellence, we strive to make a meaningful impact in thecommunity through innovation and collaboration.

Who You Are

You are a passionate, creative, and dynamic individual with a heart to serve the community. If you enjoy working with people from diverse backgrounds and want to make a positive difference in the lives of others, we invite you to join the TOUCH family.

What We Offer

We offer a vibrant and people-focused work environment with pro-family practices, staff benefits, and opportunities for growth and development. Most importantly, you will find purpose and fulfilment in impacting lives meaningfully.

Our Commitment to Inclusion

At TOUCH, we are committed to build an inclusive workplace where everyone is respected, valued, and empowered to thrive. We welcome diverse perspectives and are dedicated to creating a supportive environment where all staff can grow in their potential, and continue to inspire hope and impact lives in the community.