The trainee will undergo structured training on the company's business operations, wedding industry practices, bridal products and services, customer journey, and internal processes. The trainee will gain hands-on experience in managing customer enquiries, supporting client consultations, assisting sales activities, developing business opportunities, building relationships with clients and industry partners, and contributing to sales growth. Throughout the attachment, the trainee will progressively develop the ability to manage business development activities, support operational improvements, analyze sales performance, and contribute to the company's growth strategies.
Specific Responsibilities:
- Understand customer needs, handle sales enquiries, maintain customer records, and support bridal consultations.
- Prepare basic quotations and coordinate with Director to ensure smooth workflow between management for service delivery functions.
- Maintain customer relationships and support the coordination of wedding-related activities.
- Identify potential customers, conduct market research, and develop new sales leads.
- Prepare business proposals and quotations, follow up with prospective clients.
- Participate in networking activities and build relationships with wedding planners, photographers, venues, event companies, and corporate partners.
- Manage customer accounts, monitor sales activities, and track business development progress.
- Analyse business performance and provide business support and improvement initiatives.
- Coordinate with director to ensure effective service delivery.
- Support marketing initiatives and develop client retention strategies.
Provide recommendations to improve business performance, operational efficiency, and overall customer experience.
Technical Skills and Competencies:
- The trainee will develop technical skills in bridal and wedding service knowledge, customer relationship management, CRM system usage, sales communication, quotation preparation, customer consultation techniques, and understanding of business operations within the wedding industry.
- The trainee will develop competencies in lead generation, sales pipeline management, business networking, partnership development, proposal preparation, negotiation skills, market analysis, and customer acquisition strategies.
The trainee will develop advanced skills in account management, sales forecasting, business reporting, operational coordination, strategic planning, customer retention strategies, performance analysis, and business growth management.
Duration of Traineeship/Attachment Offered - 6 months
Mature Mid Career Individuals - $2,800
This Position is open for mid career individuals (Mature, 40 years and above).
Mid Career individuals from any qualifications level can apply.