Kerja Sepenuh Masa Customer Service Executive (2 year contract), Gaji tinggi SGD 4,500 di GULF ASIA-PACIFIC PTE. LTD. - Maukerja

To provide exceptional customer service through efficient order management, effective communication, and seamless coordination across internal teams. This role ensures customer satisfaction, accuracy in order processing, and compliance with company standards, supporting overall business growth and operational excellence.

Order Management

• Manage the end-to-end order fulfilment process, from order receipt to delivery and invoicing.

• Ensure accuracy in processing customer purchase orders, sales contracts, and related documentation.

• Monitor order status proactively and keep customers updated on delivery timelines.

Customer Relationship Management

• Act as the first point of contact for customers, addressing inquiries, complaints, and service issues.

• Build strong relationships with key accounts and distributors to enhance customer satisfaction.

• Collaborate with sales and supply chain teams to align customer needs with plant capability.

Logistics & Coordination

• Coordinate with production planning, warehouse, and logistics teams to ensure on-time delivery (OTIF).

• Track shipments, resolve transport issues, and ensure all export/import documentation complies with regulatory requirements.

• Liaise with freight forwarders and third-party logistics providers when needed.

Reporting & Process Improvement

• Prepare regular reports on customer service KPIs such as OTIF, order accuracy, and complaint resolution.

• Support continuous improvement initiatives to streamline order management and enhance customer satisfaction.

• Assist in developing and implementing standard operating procedures for customer service excellence.

Education & Qualifications

• Diploma/Degree in Business, Supply Chain, or related field.

• 4 to 7 years of experience in customer service, preferably in lubricants, chemicals, or FMCG industries.

• Experience in order management, exports/imports, and documentation (e.g., LC, shipping, customs).

• Strong knowledge of ERP systems (SAP/Oracle or equivalent) and Microsoft Office.

• Excellent communication and interpersonal skills.

• Ability to work independently under pressure and manage multiple priorities.

Technical Skills

• Customer-Centric Mindset

• Problem-Solving & Escalation Handling

• Strong Organizational & Multi-tasking Skills

• Collaboration & Teamwork

• Attention to Detail & Accuracy

• Proficiency in ERP / O2C Systems

Gulf Asia-Pacific Pte Ltd (GAP) is a key entity within Gulf Oil International, a $1 billion global group with a strong international presence. Serving as the manufacturing and supply chain hub for the Asia-Pacific region, GAP supports Gulf group companies across Asia and Oceania, and occasionally extends its services to other regions worldwide. In addition to supporting internal Gulf operations, GAP partners with other global brands as a trusted manufacturing and supply chain provider, offering reliability, scalability, and deep regional expertise.

Driven by a track record of double-digit growth in recent years, GAP is poised for continued expansion and is actively seeking talented individuals to join its journey and next phase of growth.

Gulf Oil International is part of the Hinduja Group, a highly diversified, multibillion-dollar conglomerate with investments across key sectors including Automotive, Chemicals, Banking, Information Technology, Media, Healthcare, Hospitality, and Sustainability.