PERMANENT DAILY PART-TIME OPERATIONS COORDINATOR (Mon-Fri, 10am-5.30pm)

$11-13/hour | FREE Weekly Reformer Class

*** Only apply if you stay near Serangoon Gardens. ***

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ABOUT PILATES FITNESS

Since 2010, Pilates Fitness has served over 16,000 clients as Singapore's only studio offering rehab-Reformer Pilates with BIXEPS Pro therapy. We specialize in rehab-Reformer Pilates that everyone build independent, capable, injury-resistant bodies for life

We're looking for an energetic operations professional to manage our day-to-day studio operations and elevate our client experience.

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THE ROLE

This is a permanent daily part-time operations coordinator position—5 consistent days a week (Mon-Fri, 10am-5.30pm with 1-hour lunch 12-1pm). We need someone independent, fast-paced, reliable, and comfortable in high-volume consumer service environments.

You'll own studio operations independently, manage multiple customer touchpoints simultaneously, and identify ways to improve our systems. This isn't a typical admin role—you'll have autonomy to implement ideas and build processes that outlast you.

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WHAT YOU'LL OWN

Client Experience Excellence

• Manage all customer interactions across phone, email, WhatsApp, and social platforms

• Respond promptly to inquiries and solve problems proactively with a service-first mindset

• Transform routine requests into moments that strengthen client relationships
  

Operational Ownership

• Run daily studio operations: bookings, facility management, housekeeping

• Identify inefficiencies and implement improvements—don't just maintain the status quo

• Create systems and documentation that enable consistency and scale
  

Strategic Initiatives

• Propose and execute initiatives to enhance customer experience

• Test, measure, and refine your concepts with real-time feedback

• Build processes that improve studio revenue and client retention

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WHY THIS ROLE IS DIFFERENT

Flat hierarchy—your insights reach decision-makers directly

Real autonomy—manage operations independently with support when needed

Daily consistency—predictable Mon-Fri hours (not scattered days or on-call)

FREE weekly Reformer Pilates class—experience what you're promoting

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WHAT WE'RE LOOKING FOR

MUST HAVES (Non-Negotiables):

• 1+ years work experience in fast-paced customer service, hospitality, retail, or operations

• Ability to commit to 10am-5pm (1hr lunch), Monday-Friday except public holidays

• Experience managing high-volume, multi-channel customer interactions under pressure

• Proficiency with Google Workspace (Sheets, Docs, Gmail, Calendar) and quick tech adoption
  

YOUR SUPERPOWERS:

• You thrive in fast-paced consumer business environments (no slowdowns, no perfectionism paralysis)

• You handle 10+ simultaneous requests (phone calls, WhatsApp, emails, walk-ins) with composure

• Detail-oriented AND fast—you catch mistakes without slowing down the team

• You learn by doing and ask smart questions (not hand-holding required)

• Professional communication that matches the pace and urgency of the moment

• You work independently with confidence and collaborate seamlessly with the team

• You actually ENJOY client interaction and problem-solving

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IDEAL CANDIDATE

You're a professional with solid work experience in hospitality, retail, service, or operations. You understand the pace and demands of consumer-facing business. You want part-time flexibility without sacrificing responsibility or professional standards. You're looking for a role where your ideas get implemented and your efforts directly impact business success.

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LOCATION & SCHEDULE

Pilates Fitness Studio, Serangoon Gardens, Singapore

Monday-Friday, 10am-5.30pm (1-hour lunch break 12pm-1pm)

~33 hours/week | 12-month commitment minimum

Pilates Fitness is the first in Singapore to offer goal-oriented, lifestyle Pilates classes to solve various lifestyle woes.

We specialised in Weight Loss and Pain Management Pilates classes. Our Weight Loss Pilates Class helps you to burn more calories and body fat in 55 minutes. If you want to reduce body aches, go through a rehabilitative program for your injuries or simply a slower Pilates class, go for our Core & Body Aches Pilates class.

We offer Pilates Reformer with props classes in clean and friendly studios. We believe in group class dynamics. Since people working out with you in the same class have the same fitness goals as you, there is peer motivation that encourages you to work harder together.

We only engage full-time, trained Pilates instructors with a minimum of 200 training hours with our Founder to ensure that our instructors are committed to your growth and fitness goals.

We know that you will be a happier, healthier and more confident person when you get rid of body aches, break your bad posture habits and look good. All of us have been through that transformation and we want to share our secrets with you. Come join us for a workout today!