Kerja Sepenuh Masa Guest Support Executive, Gaji tinggi SGD 2,600 di LAGUNA HOTEL HOLDINGS PTE. LTD. East Region (Singapore) - Maukerja

Reporting to Guest Support Manager, this role will need to interact with all customers (internal and external) in a friendly, helpful and expedient manner.

Duties and Responsibilities

• Ensures that reservations team replies to all guest requests within 24 hours of receipt.
• Ensure daily trace/follow up reports are handled according to the requirements.
• Support Guest Support Manager and Revenue Manager for setting up and achieving set revenue targets.
• To develop an effective process in sequence of action in call handling, customer enquiries, product descriptions and closing the sale.
• Exercises and ensures proper selling and up-selling techniques to help in generating maximum revenue for the hotel.
• To assist Guest Support Manager to provide training in all aspects of reservations operations to the Guest Support and Front Office teams to ensure a high degree of accuracy in guest reservations, maximizing revenue opportunities and guest satisfaction.

Laguna Hotel Holdings Pte Ltd , consists of Laguna National Golf Resort Club and Dusit Thani Laguna Singapore.

About Dusit Thani Laguna Singapore

Situated within the prestigious grounds of Laguna National Golf Resort Club, Dusit Thani Laguna Singapore offers the perfect blend of luxury and convenience. Just 10 minutes from Changi International Airport and 15 minutes from downtown Singapore, this 5-star luxury198-room resort showcases contemporary Asian design, making it ideal for both business and leisure travelers.

Guests at Dusit Thani Laguna Singapore can enjoy a wide array of experiences and top-tier facilities, including:

• Greenhouse: A multi-ethnic, all-day dining restaurant featuring live cooking stations
• The Tee Deck: An al fresco bar & grill
• Legends Bar and Dusit Gourmet
• The Nest: A members-only restaurant where hotel stay guests also have access
• DFit: A fully-equipped gym
• Three swimming pools and tennis courts
• The 9-hole Laguna Putting Course
• Deverana Wellness: Dusit’s signature spa experience

For events and meetings, the resort offers a range of flexible spaces, including:

• A boardroom and two meeting rooms
• An outdoor lawn and eight pavilions
• A pillarless ballroom that seats up to 480 guests, with a stunning pre-function area overlooking the golf course

In addition to these facilities, guests enjoy privileged access to Laguna National’s world-class championship Classic and Masters golf courses, making this an exceptional destination for golfers and visitors alike.

For more information, visit *************

About Laguna National Golf Resort Club

Since its establishment in 1993, Laguna National Golf Resort Club has been a key player in both the local and regional golf scene, recognized as one of Singapore’s premier golf and country clubs. The club features two 18-hole championship golf courses, renowned for their prestigious accolades and for hosting international tournaments.

Recently undergoing a multi-million-dollar revamp, Laguna National is now home to not only a world-class golf club but also a luxury urban resort, in partnership with Dusit Thani. The resort offers 198 rooms and suites, along with eight exclusive pavilions. In addition to these accommodations, the club provides numerous facilities, including a luxurious spa, a modern fitness center, and premium services for golfers of all levels. These include:

• A 9-hole Laguna Putting Course
• Laguna Practice powered by Toptracer Range
• Leadbetter Golf Academy (LGA)

The club also has exclusive member areas with private locker rooms, enhancing the membership experience.

Located near the airport, beach, and shopping malls, Laguna National offers unparalleled convenience, making it a world-class destination for golfers, members, and resort guests.

For more information, visit ************* .