Kerja Sepenuh Masa Studio Operations - Customer Experience Executive, Gaji tinggi SGD 3,800 di PRESTO STUDIOS East Region (Singapore) - Maukerja

At Presto Studios, we believe that confidence grows through music.

We are an award-winning boutique music school dedicated to providing exceptional music education in a warm, nurturing and inspiring environment.

As a growing studio, every team member plays an important role. We're looking for someone who loves working with people, enjoys variety in their work, and thrives in a busy, fast-paced environment where no two days are the same.

About the Role

This is a dynamic, hands-on role for someone who enjoys variety. You will be the face of Presto Studios, ensuring every student and family has an exceptional experience while supporting the daily operations and growth of the studio.

One moment you'll be welcoming a new family for their trial lesson. The next, you'll be organising a student concert, taking photos and videos for social media, helping a parent choose the right programme, preparing teaching materials, or ensuring the studio is running smoothly.

Key Responsibilities

Customer Experience

• Welcome students, parents and visitors warmly.

• Build strong relationships with our families.

• Provide exceptional customer service at every interaction.

• Respond to enquiries via WhatsApp, phone and email.

• Support student onboarding and ongoing customer care.

• Resolve customer issues professionally and proactively.

Sales & Admissions

• Follow up on new enquiries.

• Arrange and coordinate trial lessons.

• Recommend suitable programmes based on students' needs.

• Convert enquiries into enrolments.

• Maintain accurate enquiry and CRM records.

• Support student retention initiatives.

Studio Operations

• Coordinate lesson schedules with teachers.

• Prepare classrooms and teaching resources.

• Order books, materials and studio supplies.

• Assist with payments and administrative tasks.

• Ensure the studio remains organised, welcoming and well-presented.

Events & Community

• Support the planning and execution of student concerts, workshops, holiday programmes, open houses and studio events.

• Coordinate registrations and communications.

• Assist with venue setup and event logistics.

• Welcome guests and support event-day operations.

• Take photos and short videos of lessons, performances and events.

• Capture behind-the-scenes moments for social media.

We're Looking For Someone Who

• Loves working with children and families.

• Is warm, friendly and approachable.

• Enjoys talking to people and building relationships.

• Thrives in a busy, fast-paced environment.

• Is organised, proactive and dependable.

• Enjoys variety rather than repetitive work.

• Has excellent attention to detail.

• Works well independently and as part of a team.

• Is willing to roll up their sleeves and help wherever needed.

Requirements

• Diploma or Degree preferred.

• Experience in customer service, hospitality, education, retail or sales is an advantage.

• Excellent spoken and written English.

• Comfortable using Google Workspace or Microsoft Office.

• Confident using a smartphone for photos and videos.

• Able to work a 6-day work week, including Saturdays. Sundays and selected studio events.

Why Join Presto Studios?

At Presto Studios, you'll be part of a close-knit team that genuinely makes a difference in the lives of children and families. You'll enjoy a varied role, opportunities to learn new skills, contribute to meaningful events, and help create memorable musical experiences.

General Description:

At Presto Studios, we believe that music education should be delightful, inspiring, and deeply meaningful. Established with a vision to nurture confident, expressive, and well-rounded musicians, Presto Studios is built upon three enduring values — delightful learning, a meticulous approach, and a big-hearted culture.
We are passionate about helping students of all ages discover their unique musical voice, and we take pride in creating a supportive, high-quality learning environment where both students and teachers can flourish.

Our Philosophy:

At the heart of Presto Studios is a simple belief: music is not just taught, it is experienced. We value the process of learning just as much as the results. Every lesson, rehearsal, and performance is designed to cultivate confidence, discipline, and joy.
Our approach blends musical excellence with creativity and empathy — enabling students to progress with both technical precision and expressive freedom. Our teachers are mentors, role models, and lifelong learners who inspire through their passion and dedication.

Our Team and Culture:

We are proud to have built a close-knit team of educators and administrators who share a deep commitment to teaching and to one another. At Presto Studios, collaboration and care define how we work. We believe that great teachers thrive in an environment where they are supported, appreciated, and empowered to grow.
Our work culture is professional yet warm. We celebrate every milestone — from a student’s first recital to a teacher’s breakthrough moment. We believe that every team member plays a vital role in shaping the musical journey of our students.
What sets our culture apart is the balance between structure and heart: we maintain high teaching standards while encouraging individuality, creativity, and fun. We value open communication, mutual respect, and a shared sense of purpose in everything we do.

Career Development and Growth:

At Presto Studios, we believe that great teachers are also lifelong learners. Our structured mentorship system and internal training programmes support teachers at every stage of their career. Senior teachers are given opportunities to mentor junior educators, contribute to curriculum design, and participate in leadership initiatives.
We invest in our team’s growth through workshops, performance opportunities, and professional development sessions that broaden both musical and pedagogical skills. Teachers are also encouraged to explore new ideas, lead projects, and be part of a community that values continuous improvement.
Whether you’re an experienced educator or a developing teacher eager to make an impact, Presto Studios provides a supportive pathway to grow your teaching expertise, leadership capability, and creative potential.

Why Join Us:

Joining Presto Studios means becoming part of a community that values excellence, growth, and heart. Here’s what you can look forward to:

A structured teaching framework and strong curriculum support.
Mentorship and professional development for continuous growth.
A warm and collaborative environment that respects work-life balance.
Opportunities to perform, teach, and contribute creatively.
Recognition for your contributions to students and the school community.



We are always looking for passionate, committed, and inspiring individuals who believe in the transformative power of music education.

Presto Studios Social Media & Contact Handles:

Instagram: @prestostudiossg

Facebook: Presto Studios

Tik Tok: Presto Studios

LinkedIn: Presto Studios

YouTube: Presto Studios

Website: www.prestostudios.sg