Kerja Sepenuh Masa, SENIOR OPERATIONS MANAGER di ALLIANCE GAMING SOLUTIONS (M) SDN BHD WP Kuala Lumpur - Maukerja

ALLIANCE GAMING SOLUTIONS (M) SDN BHD is a fast-growing, regulated online gaming company headquartered in Melbourne, Australia, serving millions of customers nationwide. Our Malaysia office at KL Sentral is a key regional hub supporting operational, digital, and customer-focused initiatives.

We are driven by innovation, operational excellence, and a strong commitment to integrity, responsible gaming, and customer trust. We believe great operations build exceptional customer experiences.

As a Senior Operations Manager, you will take ownership of day-to-day operational performance across key departments, ensuring efficiency, compliance, and service excellence. This is a senior leadership role suited to an experienced operations professional who thrives in a fast-paced, high-accountability environment and enjoys driving continuous improvement.

You will work closely with cross-functional teams across our Melbourne head office and Darwin office, as well as other stakeholders across the business, to ensure alignment, performance optimisation, and regulatory adherence. The role will play an important part in supporting the operational needs of both locations and ensuring consistent processes, performance, and service standards across the organisation.

This is a fully on-site role based in KL Sentral. Work-from-home arrangements are not available.

• Lead and manage daily operational activities to ensure seamless business performance

• Oversee customer support operations, service delivery, risk management, and compliance functions

• Develop, implement, and continuously improve operational policies, SOPs, and efficiency frameworks

• Monitor KPIs, operational metrics, and performance data to drive continuous improvement

• Identify operational gaps and bottlenecks, proposing and executing effective solutions

• Collaborate closely with Marketing, Product, Compliance, Technology, and other key stakeholders

• Lead, mentor, and develop operational teams to achieve high performance and career growth

• Ensure strict adherence to regulatory requirements, internal controls, and responsible gaming standards

• Coordinate reporting and operational alignment with the Melbourne head office and Darwin offce

• Manage external vendors and operational partners where required

• Bachelor’s degree in Business Administration, Operations Management, or a related field

• Minimum 5 years’ experience in operations management or a similar leadership role

• Proven leadership experience managing and developing teams

• Strong understanding of operational workflows, process optimisation, and KPI-driven management

• Experience in customer operations, service delivery, or compliance-focused industries is an advantage

• Excellent communication, problem-solving, and decision-making skills

• Highly organised, detail-oriented, and capable of managing multiple priorities

• Strong analytical mindset with the ability to interpret data and identify trends

• Self-motivated and able to work independently, with strong ownership and accountability for delivering outcomes

• Positive and solutions-focused with a strong can-do attitude

• Proactive, results-driven leader with a passion for operational excellence

• Prime KL Sentral location with direct access to public transport

• On-site parking (Limited)

• Modern, collaborative office environment

• Supportive leadership and people-focused culture

• Stable organisation with exciting growth plans and long-term career opportunities

• Competitive salary and leadership exposure within an international company