Full Time Business Support Administrator Jobs, in Doherty IT Solutions Kuala Lumpur - Maukerja

About Doherty Associates

Doherty Associates (DA) has successfully delivered IT support and consultancy services for the past 30 years to world-renowned, international clients. Our focus is on the professional and financial services sector, including leading private equity and venture capital firms and top 10 UK law firms.

​We are a Microsoft Gold Partner with multiple gold competencies, a Tier 1 Microsoft CSP relationship and are ISO27001 & ISO9001 accredited.

​Our clients rely on us to bring specialist expertise across cloud solutions, hybrid working, modern workplace, data and BI, cyber security, governance and compliance, and networking. We have built a reputation as a company that keeps its promises and delivers quality.

About the role

The Business Support Administrator plays an important role in supporting our sales, engineering, finance and consultancy teams. This is a varied position that combines administration, coordination and process support, making it ideal for someone who enjoys working across functions and keeping operations running smoothly. 

This role will suit someone who is organised, detail-oriented and confident in communicating with a range of stakeholders. You will also have the opportunity to continue developing your professional skills through the Company’s sponsored training and development programme.

This role is a full-time position, reporting to the Team Lead (based in our KL Office) in the KL Business Support Team.

Working Model: This role operates on a hybrid working arrangement, with a minimum of three days per week in the office.

Location: Solaris Dutamas, Kuala Lumpur, Malaysia

Working days/hours: Monday to Friday, 8 working hours a day (excluding a 1 hour break), with flexible working hours and core hours in place.

Additional Requirement: As part of supporting an international business, you may occasionally be required to work on a Malaysian public holiday when it falls on a normal UK working day. In these instances, holiday in lieu (HIL) or a fixed allowance will be provided in accordance with company policy.

Responsibilities

Quoting, order processing and procurement using our ConnectWise ERP system

• Perform agreement and configuration administration

• Gather and understand requirements for quote preparation

• Assist Account Managers in preparing competitive and comprehensive proposals for existing and new clients

• Work closely with internal parties (Account Managers, Engineers, Finance) to ensure orders are being processed according to agreed turnaround times and with accuracy

• Coordinate with suppliers for quotations and supplier invoices

Billing and Finance Administration

• Create invoices and submit invoice report into the system

• Posting supplier invoices into a finance system

• Prepare Monthly Sales Commission Report

System and Data Administration

• Product ID maintenance

• Ensure the integrity of client information is maintained

• Manage the agreement and configuration renewal and setup process

• Create and maintain Standard Operating Procedures (SOPs) and ensure they are up to date

Reporting

• Generate business reports following documented procedures

Process improvement

• From time to time you will be required to undertake special assignments, ad-hoc projects and other company related duties

What we're looking for:

Must have

• A Diploma or Bachelor’s degree in any field, or equivalent practical experience

• Fluent spoken and written English, with an excellent telephone manner

• Excellent administrative skills with very good attention to detail (you will be required to demonstrate these during the hiring process)

• Experience with using the Microsoft Office suite of applications, especially MS Word and Excel. However, full training will be provided for the right candidate

• Effective communication skills (able to clearly convey information and provide constructive feedback)

• Experience of working in a multi-cultural business environment and collaborating with various business stakeholders

• Excellent time management and prioritisation skills

Good to have

• Customer service support experience (always ensure the delivery of a quality customer service)

• Experience of Microsoft licensing

• Problem-solving skills (able to collect and assess the information in order to come up with an effective solution)

• Experience using AI tools to improve productivity, support process improvements, or assist with drafting/documentation

What will help you succeed in this role:

• Accountability – takes ownership of assigned tasks and follows through to completion

• Adaptability - maintains a flexible approach, adjusting as needed and responding constructively to unexpected challenges rather than resisting change

• Positive attitude – maintains a constructive and professional approach during challenges

• Reliability - Take a steady, reliable approach to tasks, follows company standards, and maintains focus and momentum to achieve consistent progress

• Team player – collaborates effectively with others, contributing constructively and providing thoughtful feedback. Open to receiving feedback to support continuous improvement, recognising that individual performance contributes to overall team success

• Growth mindset – demonstrates curiosity and a willingness to learn continuously

Why join us?

• Competitive Basic salary

• Performance-related bonus of up to 10% after probation

• Company-sponsored training and development

• Inclusive and international working environment

• Day off on your birthday after probation

• Parking reimbursement

• Medical benefits cover outpatient and inpatient care after probation