Kerja Sepenuh Masa, Assistant Housekeeper di SCAPES Hotel Pahang - Maukerja

Entry level management position that focuses on supporting the day-to-day activities in Housekeeping, Laundry and Public Area. Position directs and works with employees to clean and maintain guest rooms and public area. Completes inspections and holds people accountable for corrective action. Position assists in ensuring guest and employee satisfaction while maintaining the operating budget.

Duties and Responsibilities

• Managing Housekeeping Operations and Budgets.
• Ensures knowledge and understanding of OSHA regulations are up to date.
• Oversees all lost and found procedures.
• Obtains list of rooms to be cleaned immediately and list of prospective check-outs or discharges to prepare work assignments.
• Inventories stock to ensure adequate supplies.
• Ensures guest room status is communicated to the Front Desk in a timely and efficient manner.
• Coordinate effectively with the Maintenance department on guest room maintenance needs.
• Understands and complies with loss prevention policies and procedures.
• Ensures all employees have proper supplies, equipment and uniforms.
• Supervises daily shift operations and ensures compliance with all housekeeping policies, standards and procedures.
• Assists in supervising an effective inspection program for all guest rooms and public area.
• Manage linen inventory and guest supplies and assists in the ordering of supplies as necessary.
• Ensuring exceptional customer service.
• Handles guest problems and complaints seeking assistance from supervisor as necessary.
• Assists in the review of guest comments and guest satisfaction results with employees.
• Empowers employees to provide excellent customer service within guidelines.
• Supports training initiatives for all current and new employees.
• Participates as needed in the investigation of employee accidents.
• Communicates performance expectations to Housekeeping employees in accordance with job descriptions for each position and monitor progress.
• Coach, counsel and encourages employees.
• Observes service behaviours of employees and provides feedback to individuals; continuously strives to improve service performance.
• Supervises staffing levels to ensure that guest service, operational needs, and financial objectives are met.
• Communicates areas in need of attention to staff and follows up to ensure understanding.
• Participates as needed in the interviewing and hiring of Housekeeping employee team members with the appropriate skills.
• Handles employee progressive disciplinary procedures as required.
• Sets a positive example for guest relations.
• Participates in the employee performance appraisal process, giving feedback as needed.

Job Type: Full-time

Benefits:

• Free parking
• Meal provided
• Opportunities for promotion
• Parental leave

Work Location: In person