Kerja Sepenuh Masa Change Manager - Banking, Gaji tinggi MYR 12,880.3 di Erudite Innovation Selangor - Maukerja

Job Summary

Responsible for managing and governing IT and technology changes across the bank to ensure changes are properly assessed, planned, approved, tested, implemented and reviewed with minimal risk to banking operations.

The Change Manager ensures that application, infrastructure, security, network, database and production changes follow the bank's Change Management / ITIL governance framework.

Key Responsibilities

• Manage the end-to-end IT Change Management lifecycle from change request through implementation and closure.
• Review and validate Change Requests (CRs) submitted by application, infrastructure, network, database and security teams.
• Assess the impact, risk, priority and business criticality of proposed changes.
• Ensure appropriate impact assessment, risk assessment and implementation planning are completed.
• Verify that changes have:
• Business justification
• Technical assessment
• Risk assessment
• Test evidence
• Implementation plan
• Rollback / back-out plan
• Communication plan
• Required approvals
• Coordinate Change Advisory Board (CAB) meetings.
• Present high-risk and critical changes to CAB and relevant governance committees.
• Ensure changes are scheduled appropriately to minimise disruption to banking operations.
• Coordinate change implementation across multiple technical teams.
• Monitor normal, standard and emergency changes.
• Ensure emergency changes follow appropriate emergency change procedures and approvals.
• Track failed, rejected, cancelled and unauthorised changes.
• Monitor change success rates, change-related incidents and implementation quality.
• Coordinate with Incident, Problem, Release and Project Management teams.
• Ensure changes are appropriately tested before production deployment.
• Validate that UAT, SIT, regression, security and performance testing requirements have been completed where applicable.
• Coordinate production implementation and Go-Live activities.
• Monitor changes during implementation and ensure rollback procedures are available.
• Conduct Post-Implementation Reviews (PIR) for failed, high-risk or major changes.
• Identify root causes of unsuccessful changes and recommend corrective actions.
• Maintain the Change Calendar and ensure there are no conflicting changes.
• Prepare change management dashboards and reports for senior management.
• Track key metrics such as:
• Change Success Rate
• Change Failure Rate
• Emergency Change Rate
• Unauthorised Changes
• Change-Related Incidents
• Backout / Rollback Rate
• Ensure compliance with the bank's IT governance, risk, audit, security and regulatory requirements.
• Support internal and external IT audits by providing change management records and evidence.
• Continuously improve change management processes, controls and governance.

Banking Environment Experience

Experience managing changes involving:

• Core Banking
• Digital / Mobile Banking
• Internet Banking
• Payments
• Cards
• Loans / Financing
• ATM systems
• Databases
• Network infrastructure
• Cloud platforms
• Cybersecurity systems
• APIs / Middleware
• Data platforms
• E-Invoicing
• Regulatory applications
• Production infrastructure

Change Management Process

Change Request → Impact Assessment → Risk Assessment → Testing → Approval → CAB → Scheduling → Implementation → Validation → Closure → Post-Implementation Review

Tools

• ServiceNow
• BMC Remedy
• Jira
• Confluence
• Azure DevOps
• Cherwell
• MS Excel / Power BI
• ITSM platforms

Required Skills & Experience

• Bachelor's Degree in Information Technology, Computer Science, Business or related field.
• 5–10+ years of experience in IT Change Management / IT Service Management.
• Strong experience managing IT changes within banking or financial-services environments.
• Strong knowledge of ITIL Change Management.
• Experience managing CAB meetings and production changes.
• Strong understanding of application, infrastructure and technology environments.
• Experience assessing change risks, impact and dependencies.
• Strong stakeholder management and communication skills.
• Experience with ITSM tools, particularly ServiceNow or BMC Remedy.
• Strong understanding of incident, problem, release and configuration management.
• Ability to manage high-priority and emergency changes in a high-availability environment.

Preferred Certifications

• ITIL Foundation / ITIL 4
• ITIL Managing Professional
• Change Management certification
• PMP
• PRINCE2
• COBIT
• ServiceNow certification
• Agile / Scrum certification

Key Deliverables

• Change Requests
• Change Risk / Impact Assessment
• Change Calendar
• CAB Agenda & Minutes
• Change Approval Records
• Implementation Plan
• Rollback / Back-out Plan
• Change Status Reports
• Change KPI Dashboard
• Post-Implementation Review
• Change Management Audit Evidence

Pay: RM6,824.95 - RM12,880.30 per month

Benefits:

• Health insurance
• Maternity leave
• Opportunities for promotion
• Professional development

Work Location: In person