Kerja Sepenuh Masa ICT Operations Manager (Contract), Gaji tinggi MYR 9,000 di REDtone Engineering & Network Services Sdn. Bhd. Johor - Maukerja

ICT Operations Manager (Contract)
Location : Nusajaya (Johor Bahru)
Pay : RM 6,000.00 - RM 9,000.00 per month

Job Description :

The ICT Operations Manager will oversee the delivery of ICT managed services, ensuring high quality support, service continuity, and alignment with REDtone Customer's operational and strategic goals. This role involves managing a team of four Resident Engineers, coordinating with vendors, and ensuring compliance with SLAs and best practices.

Duties and responsibilities :

- Lead and manage a team of four Resident Engineers.

- Oversee end-user support, service desk operations, and ICT asset management.

- Ensure compliance with backup, restore, disaster recovery, and security protocols.

- Monitor and report on service delivery performance and customer satisfaction.

- Coordinate with vendors and internal stakeholders to resolve escalated issues.

- Drive continuous improvement initiatives and implement best practices.

- Ensure documentation, change management, and knowledge base are up to date.

- Provide strategic input on ICT infrastructure and service enhancements.

Qualifications and Requirements :

- Diploma or Bachelor’s degree in IT, Computer Science, or related field.

- 7+ years of experience in ICT support and service delivery management.

Skills and Experience :

- Strong leadership, communication, stakeholder management, and excellent problem-solving skills.

- Familiarity with ITIL practices and service management tools.

- Strong knowledge of below technologies:

o Managing backup, network, and security operations.

o Virtualization, storage, and network technologies.

o Monitoring tools, backup systems, and security protocols.

o Local and wide area networks, routers, switches, and firewalls

Pay: RM6,000.00 - RM9,000.00 per month

Work Location: In person