- Kota Kinabalu Sabah Malaysia
Lokasi Kerja
Penerangan Kerja
Tanggungjawab
1. Staff Management
Recruitment & Training: Hire, onboard, and train staff, ensuring alignment with restaurant standards.
Scheduling & Supervision: Create employee schedules, manage shifts, and oversee daily staff performance.
* Conflict Resolution: Address team disputes and foster a positive, collaborative work environment.
Performance Reviews: Conduct evaluations, provide feedback, and implement improvement plans.
* Compliance: Ensure adherence to labour laws, workplace safety, and anti-discrimination policies.
Staff Development: Implement training programs to enhance skills and service standards.
2. Customer Service Excellence
Issue Resolution: Promptly address customer complaints and ensure satisfaction.
* Quality Monitoring: Regularly assess service quality and dining experience to maintain standards.
Direct Engagement: Interact with guests to build rapport and gather feedback for improvements.
3. Operations Management
Daily Oversight: Supervise opening/closing procedures, workflow, and facility maintenance.
* Inventory Control: Manage stock levels, order supplies, and negotiate with vendors for cost-effective solutions.
* Health & Safety: Ensure compliance with hygiene regulations (e.g., health inspections, food safety protocols).
Equipment Maintenance: Oversee upkeep of kitchen and dining equipment to prevent disruptions.
4. Menu & Vendor Coordination
Menu Development: Collaborate with chefs to design menus based on trends, costs, and customer preferences.
Supplier Relations: Negotiate contracts with suppliers to secure quality ingredients at competitive prices.
* Cost Management: Track food costs and adjust portion sizes/pricing to meet profit goals.
5. Technology & Innovation
Systems Management: Oversee POS systems, reservation platforms, and online ordering tools.
Pay: RM3,500.00 - RM4,999.00 per month
Work Location: In person
Peringatan Penting
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