Kerja Sepenuh Masa, Customer Service Administrator di Tune Talk Selangor - Maukerja

Company Description

Tune Talk is a fast-growing, fully cloud-enabled Mobile Network Operator in Asia, offering affordable mobile plans and rewards tailored to the digital lifestyle since 2009. The company provides unlimited calls, SMS, and high-speed internet packages designed for mobile-first consumers through simple, value-driven products and an accessible distribution network. As a digital disruptor, Tune Talk focuses on innovation, leveraging technology to enhance user experiences and solve modern connectivity needs. Tune Talk is committed to redefining how Malaysians experience telecommunications and serving a growing base of over 1 million active subscribers.

Role Description

The Customer Service Administrator is responsible for handling customer inquiries, requests, and complaints through various communication channels, ensuring timely and accurate responses. This contract role involves maintaining customer records, processing service requests, and coordinating with internal teams to resolve issues and improve the overall customer experience. The position is hybrid, based in Damansara, with some flexibility for working from home. Day-to-day tasks include monitoring service performance, supporting customer satisfaction initiatives, preparing simple reports, and following standard operating procedures to deliver consistent, high-quality service.

Qualifications

• Strong focus on Customer Service, Customer Support, and Customer Satisfaction to address inquiries and resolve issues effectively.
• Ability to contribute to a positive Customer Experience by understanding customer needs and following up on resolutions.
• Excellent Communication skills, both written and verbal, to interact clearly and professionally with customers and internal stakeholders.
• Basic data entry and administrative skills, with attention to detail and accuracy in maintaining customer records.
• Comfort working with CRM or ticketing systems and standard office software (e.g., email, spreadsheets).
• Ability to work in a hybrid environment, manage time effectively, and follow established processes and guidelines.
• Prior experience in telecommunications or customer-facing roles is an advantage but not required.