Kerja Sepenuh Masa, Loss Adjuster (Manager) di Mestari Adjusters Federal Territory - Maukerja

Company Description Mestari Adjusters operates the largest loss adjusting office network in Malaysia, enabling the team to manage more than 50,000 claims annually across the country. The company’s nationwide presence allows rapid response and thorough investigation of claims of varying magnitude and complexity. Its multidisciplinary team includes chartered loss adjusters, chartered insurance practitioners, engineers, lawyers, financial adjusters, and mariners, providing broad technical and professional expertise. This combination of scale and specialist knowledge supports high-quality service to insurers and clients and offers professional growth opportunities for team members.

Role Description The Loss Adjuster (Manager) role is a full-time, on-site position based in WP. Kuala Lumpur. The person in this role will lead and manage a portfolio of claims, overseeing investigation, assessment, and negotiation to ensure fair and efficient settlement in line with policy terms and regulatory requirements. Daily responsibilities include reviewing claim documentation, conducting site visits, coordinating with policyholders, insurers, and other stakeholders, and preparing clear, well-structured reports and recommendations. The Loss Adjuster (Manager) will also mentor and guide junior adjusters, support process improvement initiatives, and help maintain consistent service quality across the team. Collaboration with other technical specialists within Mestari Adjusters is expected to resolve complex or high-value claims.

Qualifications

• Strong expertise in Claims Handling and Claims Management, with experience managing complex or high-volume cases.
• Proficiency in Adjustments and Property Claims, including damage assessment, valuation, and settlement negotiation.
• Solid understanding of Insurance principles, policy wording, and regulatory requirements relevant to general insurance.
• Prior experience in loss adjusting or a related insurance role, preferably in a supervisory or managerial capacity.
• Excellent analytical, problem-solving, and decision-making skills, with attention to detail and accuracy.
• Effective communication and interpersonal skills for engaging policyholders, insurers, and internal teams.
• Ability to work on-site, conduct field investigations, and manage multiple assignments under time constraints.
• Relevant professional qualifications (e.g., in insurance, engineering, law, or related fields); chartered status in loss adjusting or insurance is an advantage.