Kerja Sepenuh Masa, Senior Agent Operations Engineer di Singtel - Maukerja

Act as incident commander leading response to incidents, owning proactive detection, and holding the rollback trigger during degraded releases. Run the daily proactive trend review, chair post-incident reviews.

Make an Impact By:

• Serve as incident commander for all incidents: run the bridge, enforce escalation clocks, own communications, and drive verify-and-close.
• Run the daily proactive trend review to surface degradation before it alerts; maintain the watch list.
• Execute and coordinate rollback decisions for degraded releases and invoke the contact-centre fallback where required.
• Tune the safeguard set and alert thresholds; drive alert precision and noise-budget discipline.
• Chair post-incident reviews and own corrective-action tracking and runbook updates.
• Mentor members of the team when needed; own shift-handover standards.

Skills for success:

• Bachelor’s or Master’s degree in Computer Science or a related field
• 6+ years in production operations
• Experience in customer-facing production environments
• Monitoring/observability and log/trace analysis
• Incident management, SLOs, and runbook operations
• Understanding of AI agent failure modes and routing
• Analytical and pragmatic, with the ability to interpret governance principles into implementation plans
• Clear communicator who can explain complex technical risks and solutions to non-technical stakeholders
• Self-driven and proactive, comfortable working in a fast-paced environment