Kerja Sepenuh Masa, Operations Lead di Martin Brower SEA West Region (Singapore) - Maukerja

We are looking for an Operations Lead (Contract Logistics Solutions & Implementation) to support operational transformation, contract logistics growth, new customer implementation and continuous improvement initiatives. This strategic role combines operational management, business process engineering, project implementation, customer solution design and capability development to support both current operations and future business expansion.

Key Responsibilities:

• Lead an experienced operations team responsible for warehouse, transport, inventory and customer service activities.
• Drive operational performance through governance, coaching, performance management and structured problem solving rather than direct day-to-day execution.
• Ensure governance and oversight across warehouse, transport, inventory and customer service operations to ensure service continuity and KPI performance.
• Leverage & use data analytics, trend forecasting, root cause analysis, scenario simulation and performance diagnostics to identify risks, drive improvements and support operational decision-making before service failures occur.
• Identify workflow gaps and lead improvement initiatives.
• Prepare and present operational performance reports to senior leadership.
• Manage day-to-day engagement with outsourced providers and monitor vendor performance.
• Support the rollout and adoption of digital tools for operational efficiency.
• Collaborate with internal stakeholders to resolve operational and service issues.

Contract Logistics Support

• Lead operational workstreams for RFQ, RFI and tender submissions, including operational assumptions, manpower planning, warehouse design, transportation strategies and pricing inputs.
• Partner with finance teams to develop business cases and profitability assessments.

Project Implementation & Customer Onboarding

• Lead implementation projects from solution design through customer onboarding, operational readiness, go-live support, stabilization and post implementation review.
• Develop implementation plans, readiness trackers, risk registers, SOPs, training programs and project governance frameworks to support successful implementation and go-live execution.
• Coordinate cross-functional stakeholders during implementation and post-launch stabilization.

Business Process Re-engineering

• Lead business process re-engineering and continuous improvement initiatives to improve productivity, service levels, cost efficiency, scalability and operational resilience.
• Lead business process mapping, SOP development, work instruction creation, governance framework implementation and performance measurement systems.
• Drive Lean, Kaizen or continuous improvement initiatives across warehouse, transportation and inventory functions.

Team Development & Capability Build

• Collaborate with Talent Development Team to build high-performing teams through structured coaching, cross-training programs, succession planning and leadership development initiatives.
• Build operational capability in cost analysis, process improvement, customer management and project implementation.
• Support the organization’s long-term leadership succession and capability-building objectives.

Preferred Skills and Experience:

• Bachelor's degree in Logistics, Supply Chain Management, Business Management, or related discipline.
• Minimum 8 years of progressive experience within contract logistics, third-party logistics (3PL), supply chain operations or distribution center management.
• Minimum 5 years of leadership experience within contract logistics, supply chain solutions, logistics engineering, implementation management or distribution center operations.
• Proven ability to influence, coach and lead experienced operational teams through change and transformation initiatives
• Proven experience leading customer implementations, operational transitions, site start-ups or greenfield projects.
• Advanced proficiency in Excel, data analytics, cost modeling and business intelligence tools such as Power BI, Tableau or equivalent platforms preferred.
• Demonstrated experience supporting RFQ, RFI, tender management, solution design and commercial proposal development with customer revenue value exceeding SGD1 million annually.
• Strong experience in operational costing, pricing validation, profitability analysis, P&L simulation and business case development.
• Proven track record in business process re-engineering, operational transformation, and continuous improvement programs delivering measurable cost or productivity benefits.
• Strong knowledge of warehouse management systems, transportation operations, inventory management and customer service processes.
• Experience developing SOPs, process flows, operational governance frameworks and implementation playbooks.
• Strong project management capability with the ability to manage multiple complex initiatives simultaneously.
• Proven ability to coach and develop managers, supervisors, and operational teams.
• Strong stakeholder management skills with experience engaging customers, vendors, senior leadership and cross-functional teams.

Leadership Competencies:

• Drives change and continuous improvement.
• Develops future leaders and builds talent pipelines.
• Results-oriented with a focus on accountability and performance.
• Communicates effectively across all levels.
• Demonstrates financial acumen and discipline.

What Success Looks Like

Leading experienced warehouse, transport, inventory and customer service teams

Converting operational data into actionable business insights

Identifying emerging operational risks before they impact service delivery

Driving process redesign and SOP standardization

Supporting customer tenders through cost modeling and solution development

Leading implementation of new customers, new sites and operational transitions

Developing operational capability and future leaders within the team

Supporting business growth initiatives across Singapore and Southeast Asia

This role is intended for a commercially minded operations leader who can bridge operational execution, data analytics, business process engineering, customer implementation, and contract logistics solution design. The successful candidate will be expected to challenge existing practices, identify improvement opportunities through data, support business growth initiatives, and develop sustainable operational capability across the organization.

Only shortlisted candidates will be notified, thank you.