At least 7 - 10 years of experience in IT or a related field, and of Enterprise level information systems with at least 5 years in incident or or other ITIL process management roles.
Strong understanding of ITIL framework and IT Operation activities; ITIL Foundation certification required (Intermediate or Expert preferred). At least ITIL Intermediate v3 or 4 Certified.
Familiarity with ITSM tools (e.g., ServiceNow, BMC Remedy, Ivanti, Jira Service Management).
...