A strong track record of published research and participation in the academic community is highly desirable.
Credits in Bahasa Malaysia and English Language (including oral examination) at Sijil Pelajaran Malaysia (SPM) level OR equivalent qualification recognized by the Government (for Malaysian citizens).
IELTS Band 6 / MUET Band 4. Candidate without any of these qualification will be required to sit for the IIUM English Language Proficiency Test.
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At least 7 - 10 years of experience in IT or a related field, and of Enterprise level information systems with at least 5 years in incident or or other ITIL process management roles.
Strong understanding of ITIL framework and IT Operation activities; ITIL Foundation certification required (Intermediate or Expert preferred). At least ITIL Intermediate v3 or 4 Certified.
Familiarity with ITSM tools (e.g., ServiceNow, BMC Remedy, Ivanti, Jira Service Management).
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Preferred to have working IT technical knowledge and strong regulatory and compliance understanding of the financial sector, a mix of 1LOD and 2LOD experience will be most ideal
Ideal to have experience in developing necessary documentation for the cyber security environment.