1 Jawatan Kosong Customer Journey Mapping - June 2026 - Gaji Tinggi

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Manager, Customer Happiness Manager, Customer Happiness

ZUS COFFEE

Undisclosed

Strong understanding of end-to-end customer support operations across multiple channels (live chat, email, app support, retail-related cases).
Experience managing service KPIs such as FRT, RT, CSAT, QA, productivity, and SLA performance.
Knowledge of workforce planning, manpower forecasting, shift scheduling, and resource allocation. ...

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a month ago

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