2–4 years of working experience in compliance, documentation control, audit, risk management, or corporate communications, preferably within a regulated or financial services environment.
Knowledge of quality management standards (ISO 9001) with experience in assisting documentation reviews, SOP development, or process mapping.
Familiarity with regulatory frameworks such as the EPF Act and PDPA, with demonstrated ability to apply compliance requirements in documentation and operational processes.
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At least 7 - 10 years of experience in IT or a related field, and of Enterprise level information systems with at least 5 years in incident or or other ITIL process management roles.
Strong understanding of ITIL framework and IT Operation activities; ITIL Foundation certification required (Intermediate or Expert preferred). At least ITIL Intermediate v3 or 4 Certified.
Familiarity with ITSM tools (e.g., ServiceNow, BMC Remedy, Ivanti, Jira Service Management).
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Minimum of seven (7) years of experience working in an IT service environment within a complex and diverse organization.
Must have ITIL-based experience and hold an ITIL v3 or v4 Foundation certification.
Familiar with ISO 9001 Standard, ISO/IEC 20000-1 IT Service Management, and other relevant ISO/IEC certifications, with a proven track record in ISO compliance.
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