At least 7 - 10 years of experience in IT or a related field, and of Enterprise level information systems with at least 5 years in incident or or other ITIL process management roles.
Strong understanding of ITIL framework and IT Operation activities; ITIL Foundation certification required (Intermediate or Expert preferred). At least ITIL Intermediate v3 or 4 Certified.
Familiarity with ITSM tools (e.g., ServiceNow, BMC Remedy, Ivanti, Jira Service Management).
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Minimum of seven (7) years of experience working in an IT service environment within a complex and diverse organization.
Must have ITIL-based experience and hold an ITIL v3 or v4 Foundation certification.
Familiar with ISO 9001 Standard, ISO/IEC 20000-1 IT Service Management, and other relevant ISO/IEC certifications, with a proven track record in ISO compliance.
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