The Ultimate Interview Guide: Customer Service Jobs
by Danial
Oct 16, 2018
at 6:04 AM
Are you preparing for a customer service job interview? There are some commonly asked questions you'll be expected to answer during your job interview. Read on to learn more about the questions and tips regarding customer service representative jobs. If you are worried about making a mistake during your interview, this article will help you.
Types of Customer Service Jobs Interview Questions
1. Common Interview Questions
Customer service interviews may include common interview questions, such as educational background, skills and qualifications, goals for the future and employment history.
Examples:
What qualifications do you have that make you suitable for the position?
Are you a team player?
Why should we hire you?
Why do you want to work here?
2. Customer Service Questions
There are basic principles of customer service that needs to be followed. Find out what the employer is looking for in qualified candidates by researching the company's mission statement and website. Prepare to share why you want to work in a customer service role, both in general and specifically with the company.
Examples:
What is customer service?
What is good customer service?
Why do you want to work in customer service?
What are the top 3 qualities you must have in order to succeed in customer service?
What have you done to be a better customer service representative?
3. Behavioural Interview Questions
Some of the interview questions will also be about your behaviour. Explain how you dealt with past experiences on the job. The interviewer is interested in learning how you will respond in specific situations.
This will give them insight into how you handle similar situations if you were to be hired.
Examples:
Explain a time when you helped in resolving a dispute between others.
Provide an example of a time that you changed a customer's emotions from frustration to joy.
Tell me about problems with the products or services you previously supported and the way you handle these issues.
If there was a time when you were unable to help the customer with their problem, what was the issue and how did you handle the situation?
How did you help resolve a particularly difficult customer issue?
4. Situational Interview Questions
These questions are focused on how you would handle a future situation related to customer service.
Examples:
The customer is saying you're taking too long to resolve the issue: what do you do?
The customer is pointing out a well-known problem with your product: what do you do?
How would you handle an angry customer?
What would you do if the customer is wrong?
5. Questions About the Company
The hiring manager expects you to have done your research. Take the time to carefully research about the company ahead of time.
Examples:
What do you know about this company?
What do you know about this company's products and services?
Have you tried our product/service and what do you think of it?
Why would you be a good fit for our company?
6. Questions About the Work Schedule & Flexibility
Most of customer service jobs have schedules that require you to work irregular hours, so the employer may want to know if you are able to work a variety of shifts.
Examples:
Can you work a flexible schedule?
Are you available on weekends and holidays?
Would you be available to work additional shifts?
Are there any reasons why you can't work your assigned hours regularly?
What kind of schedule are you looking to work?
In order to prepare for your interview, make sure you know the requirements of the job. Review your resume and list any experiences you have had that demonstrate your ability to meet those requirements.
Research on the company you are interviewing with and make sure you understand their mission, products and the company culture.
Ready to get started in the challenging world of customer service? Check out the latest customer service jobs here Maukerja.
